TCM Front Desk

NORMAN RECRUITMENT AGENCY PRIVATE LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment agency seeks a Front Desk Staff member to ensure exceptional customer service and seamless front desk operations in a healthcare setting. The role encompasses patient engagement, appointment management, and administrative tasks aimed at enhancing patient satisfaction. Applicants must have a strong background in customer service within the healthcare sector.

Qualifications

• Prior experience in customer service, especially in healthcare.
• Effective communication skills.
• Ability to maintain patient records accurately.

Responsibilities

• Welcome patients and manage check-ins to create a positive first impression.
• Schedule and confirm patient appointments to ensure efficient patient flow.
• Assist with patients during visits and provide information about services.

Skills

Customer Service

Communication

Patient Engagement

Job description

Front Desk Staff

Role Overview:
The primary responsibility of the Front Desk Staff is to deliver exceptional customer service while ensuring the seamless operation of front desk activities. This role requires a focus on patient satisfaction, operational efficiency, and effective communication.

Key Responsibilities:

• Reception and Patient Engagement: Warmly welcome patients upon arrival, handle check-ins, and manage initial inquiries, ensuring a positive first impression.

• Appointment Coordination: Schedule, confirm, and manage patient appointments, including cancellations and rescheduling, to maintain an efficient patient flow.

• Administrative Duties: Maintain accurate patient records, oversee daily cash flow, handle phone inquiries, and assist with general questions.

• Patient Assistance: Escort patients to treatment rooms, aid with registration forms, and address patient concerns to ensure a comfortable experience.

• Sales and Service Information: Provide patients with information about services without focusing on high-level sales targets.

• Objective: Facilitate a smooth clinic experience by overseeing essential operational tasks and enhancing patient satisfaction.

Additional Responsibilities:

• Patient Education: Offer clear, informative explanations of treatment benefits, package options, and how they align with patient needs.

• New Patient Conversion: Focus on converting first-time patients into loyal, long-term clients by offering personalized recommendations.

• Follow-Up and Retention: Conduct follow-up calls and check-ins to encourage return visits, keep patients informed of their progress, and discuss future treatment opportunities.

Shift work Mon- Sat, 44 hours/week

Candidate must have prior experience in customer service experience in Healthcare sector.

Interested candidates may wish to email your resume in a detailed Word format to : [e-mail] Recruitment Agency Private Ltd

EA License: 22C1187