Talent Acquisition & Bullion Executive

At BullionStar, we're on a mission to revolutionize the bullion industry, restoring Gold & Silver to their rightful place as money. As we expand globally, with a presence in Singapore, the United States, and New Zealand, we're seeking a Talent Acquisition & Bullion Executive to join our dynamic Singapore team. This unique role offers an exciting blend of recruitment and customer-facing responsibilities, providing a diverse and rewarding opportunity to contribute to both our HR functions and customer service operations. As a leading provider in the precious metals industry, BullionStar is committed to innovation, customer satisfaction, and offering a modern platform for trading and storing physical bullion, with a well-equipped retail space and showroom.

Job Description

As a Talent Acquisition & Bullion Executive, you will play a crucial role in supporting both our human resources and customer service functions. This dual role offers a variety of responsibilities, ideal for individuals who thrive in a fast-paced, multi-cultural environment. You’ll be responsible for attracting top talent to BullionStar and providing exceptional customer service to walk-in clients at the BullionStar showroom, as well as supporting our customer support team through emails and phone calls.

Key Responsibilities:

Talent Acquisition:

1. Manage the full talent acquisition lifecycle, including job postings, candidate sourcing, screening, and conducting interviews.
2. Coordinate with department heads to understand recruitment needs and develop effective job descriptions, recruitment plans, and strategies to attract high-quality candidates.
3. Conduct interviews, assess candidate suitability, and provide hiring recommendations.
4. Handle pass applications and related documentation with the Ministry of Manpower (MOM), when required.
5. Facilitate a smooth onboarding process to ensure new hires are well-integrated into the team.
6. Maintain recruitment records, databases, and metrics to track and improve the effectiveness of talent acquisition efforts.

Bullion Executive:

1. Provide exceptional customer service over the counter to walk-in customers at BullionStar.
2. Handle customer transactions, including the purchase and sale of precious metals.
3. Offer professional customer support via email and phone, resolving issues efficiently and ensuring customer satisfaction.
4. Educate customers on BullionStar’s offerings, policies, and the benefits of investing in precious metals.
5. Assist customers with their inquiries related to our products, services, and order statuses.

Who Should Apply?

We are looking for motivated individuals who possess the following skills and characteristics:

1. Meticulous and Detail-Oriented: This role involves handling sensitive information and precious items, requiring exceptional attention to detail.
2. Versatile and Dynamic: Ability to balance recruitment tasks with customer service duties in a fast-paced environment.
3. Excellent Communicator: Strong verbal and written communication skills in English. Fluency in additional languages is an advantage.
4. Customer-Focused: Passion for delivering outstanding customer service and supporting clients through every step of their BullionStar journey.
5. Team-Oriented: Collaborative mindset, with the ability to work effectively with colleagues across different departments.

Location

The job location is at 45 New Bridge Road. This bustling location is located in between Chinatown and Clarke Quay with the Clarke Quay MRT located just across the road making commuting easy.

Salary and Benefits

The salary is dependent on your capability, experience, and skills. The typical starting salary is from SGD 3,000 to SGD 3,800 per month for a driven candidate, plus up to 3 months' bonus. In addition, BullionStar provides an Annual Wage Supplement (AWS) equivalent to 1 month’s salary. BullionStar furthermore offers reimbursement of medical bills and access to an employee health and fitness benefit program.

If you’re ready to take on this exciting dual role, grow with us, and contribute to the success of BullionStar, we would love to hear from you. Apply today and join a forward-thinking company at the forefront of the precious metals industry.