T&T Senior Consultant - Ops, Industry & Domain Solutions (Sales & Service Transformation) - VN

Deloitte PLT; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading consulting firm in Singapore is seeking a Senior Consultant to drive sales and service transformation in banking. The ideal candidate will have at least 6 years of experience in the consulting or financial services industry, with strong project management skills and a solid understanding of banking functionalities. This role involves managing project implementations, designing customer engagement processes, and collaborating with diverse teams for effective outcomes.

Qualifications

• Minimum 6 years of experience in Consulting or Financial Services industry.
• Strong knowledge of banking functionalities, customer segmentation, and personalization.
• Proficient in project management methodologies.

Responsibilities

• Manage end-to-end project implementation in banking standards.
• Design processes for customer engagement and segmentation.
• Collaborate with stakeholders for project success.

Skills

Project Management

Analytical skills

Customer engagement

Communication skills

Interpersonal skills

Education

Tertiary qualification in business, actuarial, finance or technology

MBA program

Tools

Agile methodologies

Waterfall methodologies

Job description

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T&T Senior Consultant - Ops, Industry & Domain Solutions (Sales & Service Transformation) - VN

Date: 13 Jul 2025

Type of Employment: Permanent - FullTime

Location:

Hanoi, Hanoi, VN Ho Chi Minh City, Ho Chi Minh City, VN

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Deloitte’s Financial Services industry group strives to support clients in addressing the challenges that impact today’s industry. Our member firm’s global network engages with clients to refine their business models through innovative practices, improved processes and enabling information technologies.

You will work alongside our clients to help them make decisions and implement solutions based on "Heart of the Business" issues and problem statements from architecting the strategic transformation agenda through to driving business value through execution and implementation.

You will work across all key segments within banking (retail, SME, wholesale, and wealth) and drive the latest and best-in-class transformation narrative for our banking sector clients across SEA. Typical engagements which you could be involved in include:

• F ront office / sales and service transformation
• Omni-channel customer journey and experience design
• Digital enablement and platform implementation

Deloitte’s Financial Services industry group strives to support clients in addressing the challenges that impact today’s industry. Our member firm’s global network engages with clients to refine their business models through innovative practices, improved processes and enabling information technologies.

You will work alongside our clients to help them make decisions and implement solutions based on "Heart of the Business" issues and problem statements from architecting the strategic transformation agenda through to driving business value through execution and implementation.

You will work across all key segments within banking (retail, SME, wholesale, and wealth) and drive the latest and best-in-class transformation narrative for our banking sector clients across SEA. Typical engagements which you could be involved in include:

• Front office / sales and service transformation
• Omni-channel customer journey and experience design
• Digital enablement and platform implementation

We are looking for a knowledgeable and experienced candidate with a strong understanding of Sales / Customer Service processes within the banking sector in any of the following key segments (Retail, Wealth, SME, Corporate) and channels (RM, Branch, Contact Centre). The ideal candidate will lead the design and implementation of Sales / Customer Service processes tailored to enhance customer relationships and operational efficiency in our consulting firm.

You will support Deloitte and client’s business growth by:

• Project Leadership: Manage the end-to-end implementation, ensuring alignment with banking industry standards and best practices.
• Process Design: Lead the design of processes that facilitate customer engagement, segmentation, and personalization across sales and service channels ensuring they meet the unique needs of banking clients.
• Stakeholder Engagement: Collaborate with internal stakeholders, including business, operations, sales, marketing, and IT teams, to gather requirements and ensure successful project execution.
• Risk Assessment: Identify potential risks in implementation and develop strategies to mitigate them effectively.
• Training and Development: Work with change management team to provide comprehensive training to staff on new processes and tools, ensuring smooth adoption across the organization.
• Performance Monitoring: Track project milestones and deliverables, adjusting plans as necessary to meet objectives.
• Customer Insights: Utilize analytics to gain insights into customer behavior and preferences, driving data-informed decision-making for strategies.
• Documentation: Maintain thorough documentation of project plans, process designs, and training materials.

Requirements:

If you are someone with:

• Tertiary qualification in a business, actuarial, finance or technology discipline.
• Currently enrolled in an MBA program or have obtained the qualification with a well ranked institution.
• Minimum 6years of working experience in the Consulting Industry and/or Financial Services Industry – Banking Institutions.
• Strong knowledge of functionalities specific to banking, including customer segmentation and personalization strategies
• Proficient in project management methodologies (Agile, Waterfall).
• Excellent communication skills for effective collaboration with diverse teams.
• Analytical skills for interpreting customer data and driving process improvements
• Results-oriented with a proactive approach to problem-solving.
• Strong interpersonal skills with the ability to motivate teams.
• Adaptable to changing technologies and industry trends.

Due to volume of applications, we regret only shortlisted candidates will be notified.

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Requisition ID: 107268

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