Systems Process Specialist

Roche Singapore Pte Ltd; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Roche Singapore Pte Ltd is seeking a Systems Process Specialist to provide Level 1 support for manufacturing IT systems, including on-site or remote assistance during incidents, and to maintain alignment with GMP and Roche quality standards.

You will collaborate with the global IT team across locations, participate in rollouts and Go-Live activities, and drive continuous improvement of business processes and ITOT applications, in support of Roche's health-care mission.

Qualifications

• BS or higher in Chemical Engineering, Electrical Engineering, CS/IT or equivalent with at least 5 years of pharma IT experience.
• Experience with SAP S/4HANA and EWM is strongly preferred.
• Knowledge of LIMS, ESB (Mulesoft), scripting and BI tools like Tableau.

Responsibilities

• Provide Level 1 support (24x7 on-call) for site stakeholders and troubleshoot manufacturing applications.
• Collaborate with the global IT team across locations to ensure timely incident resolution.
• Support IT initiatives, Go-Live events and lifecycle management of ITOT systems.
• Adhere to Roche quality policies and GMP audits.

Skills

SAP S/4HANA

EWM

MES

LIMS

Mulesoft

Solace

Scripting

Tableau

SQL Databases

TCP/IP & Cyber Security

Education

BS or higher in Chemical Eng / Electrical Eng / CS/IT

Tools

OPC

Windows Server Administration

Crystal Reports

Enterprise Service Bus

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Systems Process Specialist

A healthier future. Its what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.

That's what makes us Roche.

As a Systems Process Specialist, you will act in the 1-Stop-Shop and be part of the support, continuous improvement and onboarding and adoption value streams. The Systems Process Specialist has a profound process understanding and is collaborating with the Business Support Community to continuously improve business processes and underlying IT applications.

The Opportunity

• This role involves providing Level 1 (24x7 on-call rotation) on-site or remote support as the primary contact for site stakeholders and troubleshooting various applications related to manufacturing. It also includes maintaining close coordination and communication with end users and site business stakeholders during major incidents.
• Collaborating with the global IT team across different locations and time zones, supporting and monitoring the quality of IT service ticket closure, validating resolution proposals, performing necessary tests, and maintaining close coordination and communication with end users and site business stakeholders during major incidents
• Support new IT initiatives/product/system roll out/Go Live to site
• Adhere to the requirements specified in IT related Roche's quality policies/quality standards or related SOP
• Supporting the application/system lifecycle, acting as a subject matter expert on IT technical requests during GMP audits and planned/unplanned events, participating in the lifecycle planning/execution of ITOT systems, describing the full lifecycle of an integrated change process, supporting computer system validation qualification, and participating in the retirement/decommissioning of ITOT systems/applications if required

Who you are

• You should hold a BS or higher degree in Chemical Engineering, Electrical Engineering, Computer Science/Engineering, Information Technology or equivalent degree with at least 5 years of relevant work experience in the pharmaceutical industry
• Experience with SAP (ERP,S4 HANA) and EWM (e.g. Plan to Delivery Product, Plan to Retire Asset), MES is strongly desirable
• Knowledge with LIMs, Enterprise Service Bus e.g. Mulesoft, Solace and in scripting (eg. Google apps script), BI tool (eg. Tableau), rational database management system and robotic automation is advantageous
• Good to have knowledge about design, implementation, commissioning, qualification/validation and maintenance of system and Windows Server Administration, SQL Databases, OPC communication, crystal report, software development for web based interface, integration with enterprise business systems (Mulesoft, LIMS, SAP, etc), TCP/IP, Cyber Security and Data Integrity concept

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.