Systems Process Specialist

F. Hoffmann-La Roche AG; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Roche Singapore is seeking a Systems Process Specialist to join the 1-Stop-Shop team. You will provide Level 1 support (24x7 on-call) on-site or remote for manufacturing applications, triage incidents, and coordinate with end users and site stakeholders to maintain service quality.

You will collaborate with the global IT group across time zones, participate in ITOT system lifecycle planning, support new IT initiatives and Go-Live events, and ensure compliance with Roche quality policies and GMP

Qualifications

• BS or higher in Engineering/IT with 5+ years in pharma IT.
• Experience with SAP ERP/S4 HANA and EWM is highly desirable.
• Knowledge of LIMS, ESB (Mulesoft) and scripting is beneficial.

Responsibilities

• Provide Level 1 support (24x7 on-call) for manufacturing IT applications.
• Coordinate with site stakeholders and end users during incidents.
• Collaborate with global IT teams across locations and time zones.
• Support Go-Live, system validation, and lifecycle activities.

Skills

SAP ERP

S4 HANA

EWM

MES

LIMS

Mulesoft

Tableau

SQL Databases

Windows Server

Cyber Security

OPC

Education

Bachelor’s degree in Chemical Engineering, Electrical Engineering, Computer Science/Engineering, Information Technology or equivalent

Tools

ERP/SAP tools

LIMS

Mulesoft

Tableau

SQL

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position Systems Process Specialist A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche. As a Systems Process Specialist, you will act in the 1-Stop-Shop and be part of the support, continuous improvement and onboarding and adoption value streams. The Systems Process Specialist has a profound process understanding and is collaborating with the Business Support Community to continuously improve business processes and underlying IT applications.

The Opportunity

This role involves providing Level 1 (24x7 on-call rotation) on-site or remote support as the primary contact for site stakeholders and troubleshooting various applications related to manufacturing. It also includes maintaining close coordination and communication with end users and site business stakeholders during major incidents. Collaborating with the global IT team across different locations and time zones, supporting and monitoring the quality of IT service ticket closure, validating resolution proposals, performing necessary tests, and maintaining close coordination and communication with end users and site business stakeholders during major incidents. Support new IT initiatives/product/system roll out/Go Live to site. Adhere to the requirements specified in IT related Roche's quality policies/quality standards or related SOP. Supporting the application/system lifecycle, acting as a subject matter expert on IT technical requests during GMP audits and planned/unplanned events, participating in the lifecycle planning/execution of ITOT systems, describing the full lifecycle of an integrated change process, supporting computer system validation qualification, and participating in the retirement/decommissioning of ITOT systems/applications if required.

Who you are

You should hold a BS or higher degree in Chemical Engineering, Electrical Engineering, Computer Science/Engineering, Information Technology or equivalent degree with at least 5 years of relevant work experience in the pharmaceutical industry. Experience with SAP (ERP,S4 HANA) and EWM (e.g. Plan to Delivery Product, Plan to Retire Asset), MES is strongly desirable. Knowledge with LIMs, Enterprise Service Bus e.g. Mulesoft, Solace and in scripting (eg. Google apps script), BI tool (eg. Tableau), rational database management system and robotic automation is advantageous. Good to have knowledge about design, implementation, commissioning, qualification/validation and maintenance of system and Windows Server Administration, SQL Databases, OPC communication, crystal report, software development for web based interface, integration with enterprise business systems (Mulesoft, LIMS, SAP, etc), TCP/IP, Cyber Security and Data Integrity concept.

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let's build a healthier future, together. Roche is an Equal Opportunity Employer. We believe it’s urgent to deliver medical solutions right now – even as we develop innovations for the future. We are passionate about transforming patients’ lives. We are courageous in both decision and action. And we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow. We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world. We are Roche.