systems Maintenance and Operation Support f engineer

ITCAN PTE. LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

ITCAN PTE. LIMITED is looking for a dedicated Maintenance and Operations Support professional to ensure the integrity and availability of system infrastructures. The role requires 24/7 standby support, incident resolution, and coordination with vendors to maintain operational readiness of all systems and software.

Qualifications

• Experience in systems infrastructure services maintenance.
• Ability to implement updates and patches for vulnerabilities.
• Strong troubleshooting skills in a 24/7 support environment.

Responsibilities

• Provide maintenance and operation support for system infrastructure services.
• Implement service requests and change requests within SLA.
• Collaborate with vendors to resolve system issues promptly.

Skills

System Support

Troubleshooting

Incident Resolution

Documentation

Vendor Coordination

Job description

To provide Maintenance and Operation Support for System Infra Structure Services

• Assess & implement SR/CR within the stipulated SLA

• Provide supporting documentation, reports, and other information to management

• Support and verify the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs.

• Shall ensure that the System Software, inclusive of operating system, its associated system software and all attached components are operational at all times

• Assist in problem/incident resolution and determination

• Shall work with equipment vendors, service providers, system integrators and any necessary parties to analyse, troubleshoot and resolve all system-related problems so as to restore the system to operational ready state

• Shall promptly notify the Customer of any new vulnerability released by equipment /software vendors or any security advisory that affects the Customer system

• Shall obtain the updates and patches for all vulnerabilities from the equipment /software vendors and ensure that these updates/patches are tested and implement them on the affected system upon the Customer’s approval and time stipulated by the Customer

• 24x7 Standby Support required

• Expected to work during off-peak hours on scheduled system activities