systems Maintenance and Operation Support f engineer

ITCAN PTE. LIMITED; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

A leading company in Singapore seeks a dedicated professional for Maintenance and Operation Support in System Infra Structure Services. Responsibilities include overseeing system integrity, collaborating with vendors for troubleshooting, and ensuring operational readiness. Candidates should be prepared for 24x7 standby support and off-peak work hours.

Qualifications

• Experience in system infrastructure services and maintenance.
• Knowledge of system security and patches.
• Ability to work in a standby support capacity.

Responsibilities

• Provide maintenance and operational support for system infrastructure.
• Ensure integrity and availability of all hardware and systems.
• Assist in troubleshooting and resolving system-related issues.

Skills

Problem Resolution

System Monitoring

Vendor Collaboration

Education

Bachelor's Degree in Information Technology

Job description

To provide Maintenance and Operation Support for System Infra Structure Services

• Assess & implement SR/CR within the stipulated SLA

• Provide supporting documentation, reports, and other information to management

• Support and verify the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs.

• Shall ensure that the System Software, inclusive of operating system, its associated system software and all attached components are operational at all times

• Assist in problem/incident resolution and determination

• Shall work with equipment vendors, service providers, system integrators and any necessary parties to analyse, troubleshoot and resolve all system-related problems so as to restore the system to operational ready state

• Shall promptly notify the Customer of any new vulnerability released by equipment /software vendors or any security advisory that affects the Customer system

• Shall obtain the updates and patches for all vulnerabilities from the equipment /software vendors and ensure that these updates/patches are tested and implement them on the affected system upon the Customer’s approval and time stipulated by the Customer

• 24x7 Standby Support required

• Expected to work during off-peak hours on scheduled system activities