Systems Engineer (Digital Workplace)

AXPARA SOLUTIONS PTE. LTD.; Singapore; Remote; SGD 70,000 - 90,000; Full time

Job summary

A technology solutions provider is seeking a skilled Systems Engineer (Digital Workplace) in Singapore. The role involves overseeing end-user computing systems and ensuring operational excellence with tools like Microsoft Endpoint Manager and Okta. Ideal candidates should possess a strong background in endpoint security and technical support, along with a Bachelor's degree in IT or related fields. This position offers an opportunity to work with cloud-based collaboration tools in a dynamic environment.

Qualifications

• 5–10 years of experience in identity and access management.
• Proficiency with device management for Windows, macOS, iOS, and Android.
• Familiar with rules and compliance standards.
• Excellent troubleshooting and problem-solving skills.

Responsibilities

• Oversee end-user computing systems and manage deployment.
• Implement security policies and ensure compliance.
• Provide user support and training on device management.
• Optimize device performance through monitoring.

Skills

Identity and access management

End-user device management

Technical support

PowerShell scripting

Endpoint security practices

Communication skills

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Tools

Microsoft Endpoint Manager

Okta

Active Directory

Google Workspace

Microsoft 365

Zoom

Job description

Job Description

We are seeking a skilled Systems Engineer (Digital Workplace) to oversee and manage our end-user computing systems, with a focus on Microsoft Endpoint Manager, Okta, Google Workspace, and Zoom. The ideal candidate will have a strong background in endpoint security, identity and access management, and cloud-based collaboration tools. You will be responsible for ensuring operational excellence, user support, and compliance across all digital workplace platforms.

Key Responsibilities

Microsoft Endpoint Manager

Device Deployment & Configuration

• Plan and execute deployment of end-user devices (desktops, laptops, tablets, mobile devices).
• Configure and maintain device images ensuring compliance with security and performance standards.

Device Security & Compliance

• Implement and enforce security policies on devices.
• Ensure threat protection and regulatory compliance.
• Regularly patch and update devices to address vulnerabilities.

Endpoint Management

• Manage tools for device inventory, remote monitoring, and troubleshooting.
• Resolve hardware and software issues on end-user devices.

Software Management

• Deploy and update operating systems, applications, and software licenses.
• Manage software compliance and licensing.

User Support & Training

• Provide technical support for end-user device issues.
• Deliver training and documentation for device management best practices.

Asset Management

• Maintain accurate device inventory including specs, warranties, and locations.
• Monitor device lifecycle and recommend upgrades/replacements.

Performance Optimization

• Optimize device performance through monitoring and tuning strategies.

PowerShell Scripting

• Automate device management tasks using PowerShell to enhance efficiency.

Okta

Okta Management

• Implement authentication flows including adaptive MFA, RBAC, and authorization logic.
• Configure factor enrollments, sign-on policies, and application access policies.

Security & Compliance

• Implement security best practices to protect sensitive data.
• Manage access control, authentication, and authorization policies.

Integration & Customization

• Integrate applications using SAML, OAuth, and OIDC.
• Analyze business use cases and implement proof of concepts within Okta.

User Support & Training

• Troubleshoot Okta-related issues and provide user support.
• Create and maintain user documentation and training materials.

Monitoring & Reporting

• Monitor Okta performance and proactively resolve issues.
• Generate usage and performance reports for management.

Google Workspace

Administration

• Manage user accounts, permissions, and groups in Google Workspace.
• Configure apps like Gmail, Drive, Calendar to align with organizational needs.
• Enforce security and compliance policies across the suite.

User Support & Training

• Provide user support for Google Workspace issues.
• Deliver training on best practices and tool functionality.

Monitoring & Reporting

• Monitor service health and usage to ensure uptime and performance.
• Generate user activity and performance reports.

Zoom

Administration

• Configure and manage Zoom accounts, user roles, and global settings.
• Implement security for meetings/webinars (encryption, authentication, access control).

User Support & Training

• Troubleshoot video/audio issues and support meeting setup.
• Create and deliver Zoom usage training sessions and materials.

Integration & Customization

• Integrate Zoom with tools like Google Workspace and Microsoft 365.
• Customize Zoom settings for workflow and compliance needs.

Monitoring & Reporting

• Monitor Zoom usage and ensure high availability.
• Provide performance and usage metrics for management review.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 5–10 years of experience in:
  • Identity and access management
  • End-user device management
  • Technical support
• Proficiency with:
  • Windows, macOS, iOS, and Android device management
  • PowerShell scripting and API-based automation
• Strong knowledge in:
  • Endpoint security practices
  • Compliance standards (CIS, regulatory)
  • Tools: Microsoft Endpoint Manager, Okta, Active Directory
• Familiar with:
  • Google Workspace, Microsoft 365, Zoom
• Excellent troubleshooting, problem-solving, communication, and interpersonal skills.