System Support Specialist – Validation/ Pharma/ Contract

Manpower Singapore; Singapore; On-site; SGD 67,000 - 100,000; Full time

Job summary

Manpower Singapore is seeking a System Support Specialist for a 6-month contract to act as the primary escalation point for complex system incidents, lead go-live activities, and oversee change control. You will mentor junior specialists, maintain support documentation, and ensure regulatory compliance across testing programs.

The role requires a degree in IT/Engineering, ITIL/GxP certifications, and 5–8 years in system support within pharma IT.

Qualifications

• Degree in IT/Engineering or related field.
• Professional certifications (ITIL, GxP).
• 5-8 years of experience in system support, IT operations, or application management within pharmaceutical industry.
• Strong technical expertise in system validation (UAT, OQ, PQ), change control, and configuration governance.
• Compliance knowledge with GxP, FDA, EMA, and data integrity standards.
• Continuous improvement mindset with a proactive approach to risk mitigation and operational efficiency.

Responsibilities

• Act as the primary escalation point for complex system incidents, driving root cause analysis, corrective actions, and permanent resolution in collaboration with vendors and stakeholders.
• Lead system go-live, hypercare, and stabilization activities, ensuring robust monitoring, rapid response, and effective cross-functional coordination.
• Oversee change control processes, evaluate system change impacts, and provide technical review and approval support for release readiness activities.
• Drive system configuration governance, user access lifecycle management, and periodic access recertification in accordance with compliance requirements.
• Lead and coordinate testing programmes (UAT, OQ, PQ), ensuring test strategies, defect resolution, and documentation meet regulatory and quality standards.
• Mentor and guide System Support Specialist I and II, providing technical direction and supporting capability development.
• Maintain and continuously improve support documentation, SOPs, configuration records, and technical artefacts to the highest audit-ready standards.
• Proactively identify system risks and compliance gaps, developing and implementing mitigation strategies in alignment with site quality and IT teams.
• Serve as subject matter expert in support audits, regulatory inspections, and internal reviews, providing timely and accurate information.
• Drive continuous improvement initiatives across support processes, tooling, and operational practices to enhance system reliability and efficiency.

Skills

System support

IT operations

Application management

Regulatory compliance

Education

Degree in IT/Engineering or related field

Tools

ITIL certification

Job description

About the role

System Support Specialist - Validation role in the pharmaceutical industry on a 6-month contract basis. The role involves acting as the primary escalation point for complex system incidents, leading system go-live and stabilization activities, overseeing change control processes, and driving system configuration governance. You will lead and coordinate testing programmes, mentor junior specialists, maintain support documentation, and serve as a subject matter expert in support audits and regulatory inspections.

Key responsibilities

• Act as the primary escalation point for complex system incidents, driving root cause analysis, corrective actions, and permanent resolution in collaboration with vendors and stakeholders
• Lead system go-live, hypercare, and stabilization activities, ensuring robust monitoring, rapid response, and effective cross-functional coordination
• Oversee change control processes, evaluate system change impacts, and provide technical review and approval support for release readiness activities
• Drive system configuration governance, user access lifecycle management, and periodic access recertification in accordance with compliance requirements
• Lead and coordinate testing programmes (UAT, OQ, PQ), ensuring test strategies, defect resolution, and documentation meet regulatory and quality standards
• Mentor and guide System Support Specialist I and II, providing technical direction and supporting capability development
• Maintain and continuously improve support documentation, SOPs, configuration records, and technical artefacts to the highest audit-ready standards
• Proactively identify system risks and compliance gaps, developing and implementing mitigation strategies in alignment with site quality and IT teams
• Serve as subject matter expert in support audits, regulatory inspections, and internal reviews, providing timely and accurate information
• Drive continuous improvement initiatives across support processes, tooling, and operational practices to enhance system reliability and efficiency

About you

• Degree in IT/Engineering or related field
• Professional certifications (ITIL, GxP)
• 5-8 years of experience in system support, IT operations, or application management within pharmaceutical industry
• Strong technical expertise in system validation (UAT, OQ, PQ), change control, and configuration governance
• Compliance knowledge with GxP, FDA, EMA, and data integrity standards
• Continuous improvement mindset with a proactive approach to risk mitigation and operational efficiency