System Support Engineer (L2 and above, End User) (PRIT)

PERSOLKELLY SINGAPORE PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading company is seeking an IT Support Specialist to deliver high-quality support to end users. In this role, you'll handle incident resolution, preventive maintenance, and collaborate with various teams to ensure effective IT operations. Strong problem-solving, communication skills, and relevant experience are required for successful candidates.

Qualifications

• Strong problem-solving skills and customer service orientation.
• Experience in IT support or a similar role required.
• Ability to work independently and in a team.

Responsibilities

• Provide remote and desk-side support for end users.
• Perform preventive maintenance and system pre-checks.
• Act as primary owner of assigned support cases.
• Support 2nd and 3rd line teams in problem resolution.

Skills

Problem-solving

Customer service orientation

Communication

Documentation skills

Education

Proven experience in IT support or a similar role

Familiarity with ITSM tools and knowledge management systems

Understanding of ITIL processes and security best practices

Experience in a global IT environment

Job description

We are seeking a proactive and skilled IT Support Specialist to provide high-quality technical support to end users, both remotely and onsite. This role involves incident resolution, request fulfillment, preventive maintenance, and collaboration with cross-functional teams to ensure seamless IT operations.

Key Responsibilities:

• Provide remote and desk-side support for end users, ensuring timely resolution of incidents and service requests.
• Perform preventive maintenance and system pre-checks to minimize disruptions.
• Act as the primary owner of assigned support cases, ensuring accurate prioritization and escalation when necessary.
• Communicate effectively with users during operational disturbances and provide clear guidance.
• Contribute to knowledge management by documenting known issues and workarounds.
• Support 2nd and 3rd line teams in problem identification and resolution.
• Ensure compliance with information security policies and procedures.

Qualifications &Skills:

• Proven experience in IT support or a similar role.
• Strong problem-solving skills and customer service orientation.
• Familiarity with ITSM tools and knowledge management systems. Understanding of ITIL processes and security best practices.
• Experience working in a global IT environment. Ability to work independently and in a team.
• Strong communication and documentation skills.

Interested candidate who wish to apply for the advertised position, please click on “Apply Now”.

We regret that only shortlisted candidates will be notified.

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