System Support Engineer (L2 and above, End User) (ID: 677740)

PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd); Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company is looking for a proactive IT Support Specialist to deliver high-quality technical support to end users. This role includes incident resolution, preventive maintenance, and collaboration with teams to ensure seamless IT operations, requiring strong problem-solving skills and effective communication.

Qualifications

• Proven experience in IT support or a similar role.
• Familiarity with ITIL processes and security best practices.
• Ability to work independently and in a team environment.

Responsibilities

• Provide remote and desk-side support for end users.
• Perform preventive maintenance and system pre-checks.
• Contribute to knowledge management by documenting issues and workarounds.

Skills

Problem-solving

Customer service

Communication

Tools

ITSM tools

Knowledge management systems

Job description

We are seeking a proactive and skilled IT Support Specialist to provide high-quality technical support to end users, both remotely and onsite. This role involves incident resolution, request fulfillment, preventive maintenance, and collaboration with cross-functional teams to ensure seamless IT operations.

Key Responsibilities:

• Provide remote and desk-side support for end users, ensuring timely resolution of incidents and service requests.

• Perform preventive maintenance and system pre-checks to minimize disruptions.

• Act as the primary owner of assigned support cases, ensuring accurate prioritization and escalation when necessary.

• Communicate effectively with users during operational disturbances and provide clear guidance.

• Contribute to knowledge management by documenting known issues and workarounds.

• Support 2nd and 3rd line teams in problem identification and resolution.

• Ensure compliance with information security policies and procedures.

Qualifications &Skills:

• Proven experience in IT support or a similar role.

• Strong problem-solving skills and customer service orientation.

• Familiarity with ITSM tools and knowledge management systems. Understanding of ITIL processes and security best practices.

• Experience working in a global IT environment. Ability to work independently and in a team.

• Strong communication and documentation skills.

Interested candidate who wish to apply for the advertised position, please click on “Apply Now”.

We regret that only shortlisted candidates will be notified.

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