System Support Engineer

VDL ETG Singapore; Singapore; On-site; SGD 48,000 - 68,000; Full time

Job summary

A technology firm in Singapore is looking for an IT Technician to manage and provide technical support for IT systems and networks. Responsibilities include maintaining system performance, troubleshooting issues, and ensuring data security. The ideal candidate holds a degree in IT or a related field and possesses strong communication and problem-solving skills. This position aims to ensure uninterrupted business operations and compliance with company standards.

Responsibilities

• Maintain and update all IT systems and devices for stable performance.
• Troubleshoot and resolve IT-related technical issues.
• Ensure security of IT systems, networks, and data from unauthorized access.

Skills

Clear communication skills

Problem solving skills

Knowledge about different platforms (e.g., Windows, MacOS)

Education

Degree in IT, Computer Science, Computing, Engineering or relevant field

Job description

Overview

To manage and provide technical support of IT systems and networks, to ensure uninterrupted and secured business operation, and in compliance with VDL/ETG standard and roadmap.

Responsibilities

• Maintain and update all information technology (IT) systems, its devices and peripherals, within the company to ensure stable and reliable performance
• Trouble-shoot and resolve all IT-related technical issues and prevent re-occurrences
• Ensure security and proper access control of all IT-systems, networks and data, so that they are free from malware, spyware, hacking, illegal software and unauthorized access
• Research and benchmark new developments in the IT industry, and propose improvements to business processes to save costs and drive for better efficiency and productivity
• Source, communicate and manage external parties or service providers that provide service support and maintenance to operational IT matters
• Create regular backup of all relevant company's data and store it safely, to ensure Business Continuity, in case of systems and/or network outage
• Manage access control to company's IT systems and data, to prevent unauthorized access and ensure its security and IP protection
• Support and participate in company continuous improvement program

Requirements

• Degree in IT. Computer Science, Computing, Engineering or relevant field
• Clear communication skills
• Problem solving skills
• Knowledge about different platform (e.g. windows, MacOS)