System Specialist (ITIL | Permanent)

GMP Group HQ; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading company in the banking sector seeks an IT Operations Specialist to maintain critical internal systems and ensure compliance with security standards. The role includes server management, technical support, and vendor coordination. Successful candidates will have a Bachelor's degree in IT and considerable experience in the field, particularly in Windows server management and ITIL practices.

Qualifications

• At least 3+ years in IT operations with ITIL framework knowledge.
• Expertise in Windows server management and infrastructure tools.
• Good to have: Linux/Unix knowledge and familiarity with databases.

Responsibilities

• Maintain and configure Windows server environments to meet security standards.
• Monitor system performance and generate access log reports.
• Provide Tier 3 technical support for infrastructure issues.

Skills

Windows server management

ITIL framework knowledge

Vendor coordination

Troubleshooting

Database knowledge

Education

Bachelor’s degree in IT/Computer Science

Tools

Microsoft 365 apps

Infrastructure tools

Job description

About the Role:

• Responsible for maintaining critical internal systems and servers supporting banking operations.

• Ensures seamless IT infrastructure performance, compliance with security standards, and efficient vendor coordination for software/hardware maintenance.

Responsibilities:

• Maintain and configure Windows server environments to meet banking security standards

• Monitor system performance and generate monthly access log reports and metrics

• Provide Tier 3 technical support for servers, networks, PCs, and user accounts

• Ensure system configurations comply with audit requirements and implement changes

• Create and update technical documentation including runbooks and IT inventory

• Troubleshoot system issues, implement workarounds, and perform root cause analysis

• Coordinate with vendors for software license renewals and hardware maintenance

• Identify system inefficiencies and propose improvements to enhance operations

• Validate system configurations against design specifications with team leadership

• Manage IT assets including ID management records and system parameter sheets

Requirements:

• Bachelor’s degree in IT/Computer Science or related field.

• At least 3+ years in IT operations with ITIL framework knowledge.

• Expertise in Windows server management, infrastructure tools (backup, monitoring, antivirus), and Microsoft 365 apps (SharePoint, Teams, etc.).

• Familiarity with network configurations (ACLs, firewalls).

• Good to have:

• (a) Linux/Unix server management, cloud platforms (AWS/Azure/GCP), or scripting (PowerShell/Python).

• (b) Database knowledge (Oracle/SQL Server) or Power Apps development.
  

To apply, please visit www.gmprecruit.com and search for Job Reference: QYYVXRRV

To learn more about this opportunity, please contact Yingying at [e-mail]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd’s PDPA and e2i’s PDPA.