System Management Specialist, Level 3 Support (VMWare)

JAC Recruitment Pte Ltd; Singapore; On-site; SGD 50,000 - 90,000; Full time

Job summary

An established industry player seeks a skilled System Management Specialist for Level 3 support. In this role, you will ensure operational excellence by maintaining internal systems and servers, particularly for banking clients. Your expertise in VMware and server management will be crucial as you tackle operational issues and enhance system reliability. Join a dynamic team that values collaboration and innovation, and take advantage of opportunities for career growth in a supportive work environment. This is a fantastic chance to make a significant impact in a fast-paced IT landscape.

Benefits

Competitive Salary

Career Growth Opportunities

Collaborative Culture

Qualifications

• Experience in Level 3 support roles and on-prem server management.
• Ability to prepare system design and procedure manuals independently.

Responsibilities

• Operation and maintenance of internal systems for bank customers.
• Co-ordinate with vendors for software and hardware maintenance.

Skills

Level 3 Support

VMware

Cloud Server Management

Windows Server Management

ITIL Concepts

Education

Bachelor's Degree in related fields

Job description

COMPANY OVERVIEW:

Our client is a prominent global IT service provider that excels in custom software design, IT consultancy, and infrastructure management. They deliver high-performance, large-scale systems like API Gateways and message queues, ensuring smooth global operations and enhanced system reliability. Their comprehensive IT solutions help businesses eliminate challenges, optimize resources, and boost productivity.

They are in search of an experienced System Management Specialist, Level 3 Support (VMWare) to join their growing team.

RESPONSIBILITIES:

1. Operation and maintenance of internal systems and developed servers for bank customers.
2. Preparation of operational documentation.
3. General operation task such as access log reporting, patching work.
4. Co-ordinate with vendors and deal with contracts (software licence renewals, hardware maintenance).
5. Handling user enquiries.
6. Work with the team leader to identify operational issues and proactively undertake improvement activities.
7. Ability to carry out work-arounds of system troubles as they occur, as well as investigate and respond to root cause resolution (level 3 support).

JOB REQUIREMENTS:

1. Prior experience in Level 3 support roles in on-prem server management, including VMware.
2. Ability to prepare system design and procedure manuals independently.
3. General knowledge of managing cloud servers.
4. Experience in managing multiple servers, mainly Windows.
5. Familiarity with ITIL concepts and at least three years' experience in operations and maintenance.
6. Experience of working with Japanese companies/projects with Japanese companies would be an added bonus.

EDUCATION:

1. At least a Bachelors' Degree in related fields.

WHAT WE OFFER:

1. Competitive Salary: A competitive salary package, including bonuses and benefits.
2. Career Growth: Opportunities for career growth and professional development in a fast-paced and dynamic environment.
3. Collaborative Culture: A collaborative and supportive culture that values teamwork, innovation, and creativity.