System Management Specialist (Central/IT/up to S$8.5k) (ID: 665606)

PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd); Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading company is seeking a System Management Specialist to oversee the operation and maintenance of internal systems and servers for bank customers. This role involves coordinating with vendors, managing contracts, and ensuring compliance with security guidelines. Candidates should have a Bachelor's Degree in Computer Science or IT, along with experience in server management and ITIL concepts. Strong problem-solving skills and familiarity with network configuration are essential for success in this position.

Qualifications

• Bachelor's Degree in Computer Science or IT required.
• At least three years of experience in operations and maintenance.
• Experience with network configuration and infrastructure tools is essential.

Responsibilities

• Ensure operation and maintenance of internal systems and servers.
• Coordinate with vendors and manage contracts.
• Analyze functional requirements and implement changes.

Skills

Windows server systems management

ITIL concepts

Infrastructure tools

Network configuration

Technical knowledge at IT Support Level - Tier 3

Education

Bachelor's Degree in Computer Science or IT

Tools

Microsoft 365

Cloud services (AWS, Azure, GCP)

Database management (Oracle, SQL Server)

Programming skills (PowerShell, Shell Script, VBS/VBA, Python)

Job description

Our client, a well-known Japanese company, is looking for candidates for the System Management Specialist position.

Responsibilities:

1. Ensure operation and maintenance of internal systems and servers for bank customers.
2. Coordinate with vendors and manage contracts (software license renewals, hardware maintenance).
3. Prepare operational documentation:
   • Collect access logs and report monthly.
   • Collect system performance logs and report monthly.
4. Perform operational tasks.
5. Ensure system configuration complies with the bank's security guidelines during audits.
6. Analyze functional requirements and implement changes following established guidelines.
7. Work with the team leader to ensure system configuration meets design standards and functional requirements.
8. Handle day-to-day user queries related to servers, networks, PCs, and user accounts.
9. Address system troubles by taking recovery actions, investigating errors, and proposing improvements.
10. Maintain up-to-date system documentation (runbooks, inventory, ID management, system parameters).
11. Identify system issues and work on system improvements.

Requirements:

1. Bachelor's Degree in Computer Science or IT.
2. Experience managing and building Windows server systems.
3. Familiarity with ITIL concepts and at least three years of experience in operations and maintenance.
4. Experience with infrastructure tools (Backup, Monitoring, Anti-Virus, Job management).
5. Understanding of Microsoft 365 (Forms, SharePoint, OneDrive, Teams, Office).
6. Experience with network configuration (ACL, Firewall).
7. Experience working with Japanese companies or projects.
8. Technical knowledge at IT Support Level - Tier 3.
9. Highly advantageous skills:
   • Building Linux/Unix server systems.
   • Cloud services (AWS, Azure, GCP).
   • Database management (Oracle, SQL Server).
   • Programming skills (PowerShell, Shell Script, VBS/VBA, Python).
   • Application development using Power Apps.
10. Aptitude:
    • Prompt escalation of issues.
    • Proactive in identifying operational issues and improving activities.
    • Ability to perform workarounds and investigate root causes of system troubles.

Note: Tier 3 technicians aim to find root causes using logs, designs, or specifications. Once identified, they document fixes.