SYSTEM ENGINEER (IT HELPDESK SUPPORT OR OUTSOURCED)

AMNET TECHNOLOGY PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology service provider in Singapore is seeking an IT Support Specialist to respond to requests and manage user accounts. You will troubleshoot issues, perform initial diagnostics, and provide support for various applications. The ideal candidate will have 2-3 years of experience and relevant IT certifications. This position offers a salary range of $2800 to $3500 with additional benefits such as a Service Commitment Bonus.

Benefits

Flexible working arrangement

Free access to office building facilities (swimming pool, gym, tennis court)

Mobile reimbursement claim up to $80

Qualifications

• 2-3 years working experience in IT support or operational environment.
• Experience with basic PC installations and configuration tasks.
• Maintain knowledge of operating systems and application software.

Responsibilities

• Respond to IT requests from emails, portal, and telephone.
• Perform troubleshooting and initial diagnostics of IT tickets.
• Manage creation and modification of user accounts.

Skills

PC, Network and Server support certifications

Good written and communication skills

Interpersonal skills

Problem-solving abilities

Education

Recognized industry certification in IT

Tools

Microsoft Office 2013/2016

Windows Desktop (7, 8, 10, 11)

Job description

Job Responsibilities

• Respond to IT requests from all emails, portal, and telephone within the agreed targets.

• Perform troubleshooting and initial diagnostics of assigned IT tickets, including remote connection to end user devices using remote access tools.

• Communicate clearly to users in a timely and polite manner and keep the end user-informed of the progress of IT requests at all appropriate times.

• Manage creation, modification, and deletion of users account management (FTP, Active Directory, file permissions) and perform clean-up projects of user profiles, files, email accounts.

• Supporting application such as Microsoft Lync/Skype for Business, conferencing tools such as GoToMeeting, Microsoft Outlook and email archiving tools.

• Provide basic PC installations and configuration tasks.

Job Requirement

• 2-3 years working experience in a computer related support or and IT operational environment.

• One or more recognised industry certification in PC, Network and Server support (Comptia A+, Server +, Network +, MCP in Windows 7/8/10/11).

• Good written and communication skills in English.

• Good interpersonal skills, with a focus on listening and questioning skills.

• Good problem-solving abilities and ability to work under own initiative.

• Maintain adequate knowledge of operating systems and application software.

• Experience with configuring and supporting any version of Windows Desktop (7, 8,10,11).

• Experience with configuring and supporting Microsoft Office 2013/2016 and/or Office 365.

• Some basis experience with supporting physical networking is desirable but not essential.

• Singaporean or Singapore PR is preferred.

Work Environment

• Office environment
• Must be able to work at customer’s site based on the assigned project deployments
• Work-life balance
• Flexible working arrangement
• Free access to office building facilities ie swimming pool, gym rooms, tennis court and BBQ pit

Salary Range : $2800 to $3500 with mobile reimbursement claim max up to $80 and Corporate Grab transport account for travelling related to work purposes. There will be a 12 months' Service Commitment Bonus equivalent of 1 month salary.