System Engineer

Randstad (Schweiz) AG; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading company is seeking a Systems Engineer for Digital Workplace solutions in Singapore. The role involves deploying and managing end-user devices, ensuring security compliance, and providing user support across several platforms including Google Workspace and Zoom. Ideal candidates should have a degree in IT, extensive experience with device management and strong problem-solving skills.

Qualifications

• 5-10 years of experience in identity and access management and end-user device management.
• Proficiency in managing end-user devices and operating systems (Windows, macOS, iOS, Android).
• Strong knowledge of endpoint security best practices.

Responsibilities

• Plan and execute the deployment of end-user devices, ensuring compliance with security standards.
• Manage endpoint management tools for device inventory, remote monitoring, and troubleshooting.
• Provide technical support for end-user devices and develop user training documentation.

Skills

Troubleshooting

Device Management

Endpoint Security

User Support

Scripting

Interpersonal Skills

Cloud Collaboration Tools

Education

Bachelor's degree in Information Technology

Tools

Okta

Microsoft Endpoint Manager

Google Workspace

Zoom

Job description

Job Description: Systems Engineer (Digital Workplace)
Location: Singapore (WFO, 5 Days)

Payroll Managed by IIT Matrix

Responsibilities:

Microsoft Endpoint Manager

● Device Deployment & Configuration:
○ Plan and execute the deployment of end-user devices (desktops, laptops, tablets, mobiledevices).
○ Configure and maintain device images, ensuring compliance with security andperformance standards.

● Device Security & Compliance:
○ Implement and enforce security policies for devices, ensuring threat protection andcompliance with regulations.
○ Regularly update and patch devices to address vulnerabilities.

● Endpoint Management:
○ Manage endpoint management tools for device inventory, remote monitoring, andtroubleshooting.
○ Troubleshoot and resolve hardware and software issues on end-user devices.

● Software Management:
○ Oversee deployment and updates for operating systems, applications, and softwarelicenses.
○ Ensure software compliance and manage software licensing.

● User Support & Training:
○ Provide technical support for end-user devices, addressing issues and inquiries.
○ Develop and deliver training and documentation to enhance user device management.

● Asset Management:
○ Maintain an accurate inventory of end-user devices, including specifications, warranties,and locations.
○ Monitor device lifecycles and recommend replacements or upgrades.

● Performance Optimization:
○ Optimize device performance and implement monitoring and tuning strategies for efficientdevice usage.

● PowerShell Scripting:○ Use PowerShell scripting to automate device management tasks and improve operationalefficiency.

OKTA

● Okta Management:
○ Implement authentication flows, including adaptive MFA, role-based access control, andflexible authorization.
○ Configure factor enrollments, sign-on policies, and application policies.

● Security & Compliance:
○ Implement security best practices to protect sensitive data and ensure compliance withprivacy regulations.
○ Manage access controls, authentication, and authorization within Okta.

● Integration & Customization:
○ Integrate applications using SAML, OAuth, and OIDC protocols.
○ Perform business use case analysis and implement POCs within Okta.

● User Support & Training:
○ Provide technical support, troubleshoot issues, and assist with user training for Okta.
○ Create and maintain Okta user documentation and training materials.

● Monitoring & Reporting:
○ Monitor Okta performance and usage, proactively identifying and resolving issues.
○ Generate and provide reports on Okta usage and performance for management.

Google Workspace

● Google Workspace Administration:
○ Manage user accounts, permissions, and groups within Google Workspace.
○ Implement and enforce security policies for Google Workspace to ensure data protectionand compliance.
○ Configure Google Workspace applications, such as Gmail, Drive, and Calendar, to meetorganizational needs.

● User Support & Training:
○ Provide technical support to end-users, addressing issues related to Google Workspaceapplications.
○ Develop and deliver training on Google Workspace best practices and functionality.

● Performance Monitoring & Reporting:
○ Monitor Google Workspace usage and performance, ensuring optimal service and uptime.
○ Generate reports on user activity and service health for management.

Zoom

● Zoom Administration:
○ Configure and manage Zoom accounts, user roles, and settings to ensure smoothoperations.
○ Implement security features for Zoom meetings and webinars, including encryption,authentication, and access controls.

● User Support & Training:
○ Provide support for Zoom-related issues, troubleshooting video and audio problems,meeting setup, and integrations.
○ Develop training materials and conduct sessions to ensure users can effectively use Zoomfor meetings and webinars.

● Integration & Customization:
○ Integrate Zoom with other collaboration and productivity tools (e.g., Google Workspace,Microsoft 365).
○ Customize Zoom settings to meet the organization's workflow and compliancerequirements.

● Monitoring & Reporting:
○ Monitor Zoom usage and performance, ensuring high availability and optimal userexperience.
○ Generate reports on Zoom meetings, usage, and performance metrics for management.

Qualifications:

● Bachelor's degree in Information Technology, Computer Science, or a related field.
● 5-10 years of experience in identity and access management, end-user device management, andsupport.
● Proficiency in managing end-user devices and operating systems (Windows, macOS, iOS,Android).
● Strong knowledge of endpoint security best practices and compliance requirements.
● Experience with IDP systems, endpoint management tools, and systems (Okta, Microsoft EndpointManager, AD).
● Familiarity with cloud-based collaboration tools (Google Workspace, Microsoft 365, Zoom).
● Knowledge of security best practices and compliance within Okta, MEM, Google Workspace, andZoom.
● Experience with scripting and automation via APIs.
● Excellent troubleshooting and problem-solving skills.
● Strong communication and interpersonal skills.