System Engineer

NCS Hong Kong and Singapore; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading technology services firm in Singapore is seeking a systems specialist responsible for planning, designing, and implementing systems. The role involves managing system changes, responding to incidents, and ensuring adherence to established processes and best practices.

Qualifications

• Minimum of 2 years of experience required.
• Prior experience with Microsoft Windows and Oracle - Business Intelligence Enterprise.

Responsibilities

• Plan, design, install, test, and implement systems according to specifications.
• Respond promptly to incidents and provide resolutions.
• Monitor service levels and document system configurations.

Skills

System Programming

Incident Response

Root Cause Analysis

Performance Monitoring

Technical Advice

Education

Diploma or Degree in IT-related majors

Tools

Microsoft Windows

Oracle - Business Intelligence Enterprise

Red Hat Linux

Oracle ASM

Microsoft SQL Server

Job description

NCS is a leading technology services firm, operating across Asia Pacific in over 20 cities, providing services and solutions in consulting, digital, technology, cybersecurity, and more. We believe in the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities, and partners. We bring together people and expertise to harness the best of technology. Our diverse 12,000-strong workforce has delivered a wealth of large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

Job Description

Job Summary

Responsible for planning, designing, installing, testing, and implementing systems in accordance with specifications and service levels. Where relevant, perform necessary system programming and configuration.

Job Responsibilities

1. Plan, design, install, test, and implement systems according to specifications and service levels. Perform necessary system programming and configuration as required.
2. Manage system changes through established change request processes and provide status reports to relevant parties.
3. Respond promptly to incidents, investigate, and provide temporary and/or permanent resolutions. Provide timely status updates to relevant parties.
4. Conduct root cause analysis and implement proactive measures. Monitor the effectiveness of these measures.
5. Monitor and measure the performance and availability of systems proactively; implement corrective actions to improve performance and availability.
6. Monitor the agreed service levels (e.g., service requests, system availability), document, and maintain system configurations; provide regular reports to relevant parties.
7. Plan and implement service continuity measures, including backup/restore procedures and disaster recovery plans, to ensure continuous business operations.
8. Provide technical advice related to systems to customers or project teams.
9. Ensure ICT systems management adheres to established ISO20000 and ISO27001 processes and procedures, ITIL best practices, and methodologies where applicable.
10. Manage budgets, resources, and schedules for system implementation and operation activities.
11. Establish facility management standards and best practices to ensure operational consistency across project and facility management teams.

Qualifications

• Diploma or Degree in IT-related majors.
• Minimum of 2 years of experience.
• Prior experience with Microsoft Windows and Oracle - Business Intelligence Enterprise.
• Experience with Red Hat Linux, Oracle ASM, or Microsoft SQL Server is highly advantageous.