SVP, Client Services

The Citco Group Limited; Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Flexible working arrangements

Disabilities accommodations

Training and education support

Job summary

The Citco Group Limited in Singapore is seeking an experienced fund services professional to oversee client service delivery for key clients, focusing on Private Equity Fund Accounting. You will ensure timely reporting, client satisfaction, and adherence to service standards across accounts.

You will lead a team of Senior Account Managers, drive process improvements, and manage risk across regulatory and GAAP frameworks, supporting Citco's global client base with strong communication and

Qualifications

• You have 7-10 years of experience in Financial Services, preferably with exposure to Fund Accounting environments.
• Strong knowledge of Private Equity Fund Accounting and related processes.
• Experience leading teams and managing client service programs.

Responsibilities

• Oversee client service delivery and monitor service provision for key clients.
• Formulate and implement key client service programs.
• Liaise with internal operational areas to ensure awareness of client requirements.
• Visit clients periodically to evaluate service quality and priorities.
• Assist in resolving complex client issues and manage escalations.

Skills

Leadership

Negotiation

Budgeting

Communication

Excel

Education

BBS in Accounting/Finance or ACA/CIMA/ACCA

Tools

Investran

Job description

JOB DESCRIPTION

The market leader. The premier provider. The best in the business. At Citco, we’ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we’ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.

About Citco

JOB DESCRIPTION

The market leader. The premier provider. The best in the business. At Citco, we’ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we’ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.

About The Team & Business Line

Fund Administration is Citco’s core business, and our alternative asset and accounting service is one of the industry’s most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

Responsibilities

Your Role:

• You will oversee client service delivery and monitor service provision to agreed standards for key clients.
• Formulate and implement key client service programs.
• Liaise internally with all operational areas to ensure awareness of all key client requirements.
• Visit clients on a periodic basis to evaluate service quality and identify client priorities.
• Assist in the resolution of complex client issues.
• Manage escalations and complaints within the team and within the department.
• Manage, train, and assist assigned Senior Account Managers in the successful running of their teams.
• Participate in the review of procedures and policies and supervision of VPs to ensure adherence to these procedures.
• Participate in client conference calls.
• Liaise with clients regarding reporting requirements and deadlines, ensuring delivery in an accurate and timely manner.
• Responsible for continuous risk assessment of current and potential new funds under administration.
• Identify issues/concerns and recommend company wide solutions for any/all high risk projects.
• Responsible for managing operational risks - monthly reporting on status reports and key development issues.
• Demonstrate proactive approach to industry and regulatory changes and the development and promotion within Citco Fund Services.
• Participate in and will be leading projects that may be defined from time to time in connection with the continuing expansion and evolution of the business.

Qualifications

About You:

• You have a BBS in Accounting/Finance or related discipline or profesional accounting designation (ACA CIMA, ACCA).
• 7-10 years of expereince in Financial Services, preferably with exposure to Product Control, Operations or Fund Accounting environments.
• Demonstrate strong technical knowledge of Private Equity Fund Accounting.
• Demonstrate skills in negotiation, business planning and budgeting, margin analysis, rating agency relations and technical accounting.
• Familiar with Investran, or other Private Equity software packages, highly advantageous.
• Experienced in developing/implementing/optimising business processes and projects.
• Knowledge of International GAAP/IFRS Accounting Principles.
• Demonstrate strong leadership skills and have supervisory experience.
• Superior in written and verbal communication.
• Advanced computer skills (Microsoft Excel).

Our Benefits

Your wellbeing is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.