SURVEY ENGAGEMENT SPECIALIST | UP TO 4K | TILL END DEC 2025 RENEWABLE

PERSOL; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

An HR and workforce solutions provider is looking for a dedicated Outreach Client Success Specialist in Singapore. This role involves collecting and analyzing survey data, designing effective sampling strategies, and improving survey response rates. Ideal candidates will have strong analytical, communication, and problem-solving skills, coupled with a desire to learn and grow within the field. The position is contractual until December 2025 with an opportunity for renewal.

Qualifications

• Must possess good analytical and problem-solving skills.
• Strong communication and interpersonal skills are essential.
• Must be a keen learner and self-starter.

Responsibilities

• Collect data via phone and face-to-face interviews to ensure high response rates.
• Design strategies to encourage online participation for surveys.
• Utilize modern techniques to design effective surveys.
• Apply advanced sampling methods for data collection.
• Leverage data analytics tools to validate survey data quality.
• Analyze data and produce actionable reports with visualizations.
• Develop strategies for raising awareness of statistical products.

Skills

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Willingness to learn

Education

Good tertiary qualifications

Job description

Outreach Client Success Specialist (Survey Engagement Specialist)

Contract until December 2025 (yearly renewable)

Working Hours: Mon-Fri

Key Responsibilities:

• Operations: Collect data through phone and face-to-face interviews, ensuring a smooth and professional survey experience that fosters high response rates and customer satisfaction
• Strategy Development: Design and implement strategies to encourage online participation, reducing reliance on face-to-face interviews and optimizing survey response rates
• Questionnaire Design: Utilize modern techniques to design surveys that meet organizational needs while keeping pace with technological trends and improving operational efficiency
• Sampling Methodology: Apply advanced sampling methods that minimize survey fatigue among the public while ensuring the accuracy and representativeness of collected data
• Data Analytics: Leverage data analytics tools to validate and verify the quality of survey data. Explore alternative data sources and apply imputation methods to handle incomplete data
• Data Analysis & Reporting: Analyze collected data and produce clear, actionable reports, using data visualization tools to present findings effectively to stakeholders
• Dissemination Strategy: Develop and execute strategies to raise awareness of statistical products and ensure they meet the diverse needs of various societal segments

Programme Highlights:

• Gain practical experience in survey operations and statistical processes
• Rotate through different roles to understand various aspects of the department
• Build your communication and interpersonal skills by engaging with a wide range of survey participants
• Develop specialized expertise in areas that match your career aspirations

Job Requirements:

• Good tertiary qualifications
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• A keen learner and self-starter

Interested candidates who wish to apply for the advertised position, please click on “Apply Now”.
We regret that only shortlisted candidates will be notified.

We regret to inform that only shortlisted candidates will be notified.

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