Supporting Operation Executive

DaNeng (S) Energy-Saving Technology Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in energy-saving technology seeks a Customer Service Operations Manager to oversee technicians and enhance customer service operations. This full-time role requires strong leadership and communication skills, with a focus on training and development. Successful candidates will possess a relevant degree and demonstrate experience in a similar field, providing excellent customer service while managing a dynamic team.

Qualifications

• Minimum Bachelor’s degree or Poly diploma in relevant fields.
• At least 3 years of leadership experience overseeing technicians.
• Excellent verbal and written communication skills.

Responsibilities

• Oversee and assess technicians’ activities.
• Train technicians in customer service and company policies.
• Provide supervision and technical assistance to the team.

Skills

Communication

Problem-solving

Organizational

Interpersonal

Customer Service

Leadership

Time Management

Analytical

Education

Bachelor's degree or Poly diploma in Electronic Engineering, Mechanical Engineering

Job description

Responsibilities:

• Overseeing and assessing technicians’ activities and providing them with regular performance-related feedback.
• Strategizing and monitoring the daily activities of customer service operations.
• Assisting supporting technician with duties where required.
• Training technicians in the areas of customer service and company policies.
• Guide and direct supporting team towards achieving operational goals.
• Ensure that the supporting service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
• Ensure that customer complaints are resolved in a professional manner.
• Provide supervision and technical assistance to supporting team to attain departmental and organizational goals.
• Hire and train supporting technicians to deliver high class customer service.
• Determine work procedures, work schedules, and workflow for customer service staff.
• Perform annual reviews, appraisals and performance management reviews for the supporting technicians.
• Ensure that the customer calls are handled and answered in a timely and accurate fashion.
• Develop standard procedures and policies for improving the service provided to customers.
• Conduct meeting with Managers to discuss process improvements and issues.
• Maintain communication with customers via emails, phone calls, mails, etc.
• Prepare documentation and reports on routine customer correspondence for future reference purposes.
• Management for ad-hoc duties

Requirements:

• Minimum Bachelor’s degree or Poly diploma in Electronic Engineering, Mechanical Engineering, or relevance abilities.
• Prior working experience in kitchenware, Stainless Steel Manufacturing environment & Experience in F & B Equipment sales will be an added advantage.
• Minimum of 3 years of experience in leadership of technicians
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Strong computer skills
• Excellent customer service skills
• Strong analytical and analysing skills
• Strong organizational skills
• Ability to prioritize tasks.
• Ability to work independently.
• Ability to work as part of a team.
• Excellent multitasking skills
• Strong leadership skills
• Strong problem-solving skills
• Strong planning skills
• Ability to work under pressure and meet deadlines.
• Excellent time management skills
• Ability to work in a fast-paced environment.
• Ability to motivate others.
• 5 Working days 9.00am-6:00pm + 1 weekend alternate half day 9.00am-1.00pm
• Available immediately would be highly preferable

Job Type: Full-time

Language: English (Required)