Supporting & Operation Admin

Private Advertiser; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading service company in Singapore is looking for a Supporting & Operation Admin to oversee after-sales service, manage teams, and ensure quality service delivery. The ideal candidate should have a degree in engineering, 3 years of experience in after-sales, and strong leadership skills. This role involves managing operations, training technicians, and liaising with customers. Availability for immediate start preferred.

Qualifications

• Minimum 3 years of experience in after-sales service or technical team leadership.
• Experience in kitchen equipment, stainless steel fabrication, or F&B equipment industry is an advantage.
• Proficient in computer use.

Responsibilities

• Manage the full scope of after-sales operations including delivery, installation, and payment collection.
• Supervise and evaluate both in-house and on-site technicians.
• Prepare service quotations and manage inventory.

Skills

Leadership Skills

Communication Skills

Problem-Solving Skills

Time Management

Teamwork Abilities

Education

Diploma or Bachelor’s degree in Electronic or Mechanical Engineering

Tools

ERP systems

Job description

Position

Supporting & Operation Admin

Job Summary: Oversee after-sales service, quotations, spare parts purchasing, and inventory management, while leading both in-house and on-site technician teams.

Responsibilities

• Manage the full scope of after-sales operations, including delivery, installation, testing, customer training, and payment collection.
• Supervise and evaluate both in-house and on-site technicians to ensure service quality and performance.
• Coordinate with sales staff and customers to arrange and execute service schedules.
• Prepare service quotations and manage spare parts and product inventory.
• Handle purchasing of parts and materials required for after-sales service.
• Ensure all operations comply with company SOPs and quality standards.
• Train technicians to improve technical skills and service efficiency.
• Handle customer feedback and resolve complaints promptly and professionally.
• Maintain accurate records of service, quotation, and inventory in the ERP system.
• Collaborate with management to improve service workflows and customer satisfaction.
• Perform other related tasks as required.

Requirements

• Diploma or Bachelor’s degree in Electronic or Mechanical Engineering preferred.

• Minimum 3 years of experience in after-sales service or technical team leadership.

• Experience in kitchen equipment, stainless steel fabrication, or F&B equipment industry is an advantage.

• Strong leadership, communication, and problem-solving skills.

• Proficient in computer use and ERP systems.

• Responsible, proactive, and able to work independently under pressure.

• Excellent time management and teamwork abilities.

Working Hours

• Monday to Friday: 9:00am – 6:00pm
• Saturday: 9:00am – 1:00pm
• Immediate availability preferred.