Supportability Standards Strategist

Stripe; Singapore; On-site; SGD 150,000 - 226,000; Full time

Job summary

An innovative firm is seeking a strategic thinker to join their User Risk Strategy team. This role involves collaborating with cross-functional teams to enhance risk controls while improving user experience. The ideal candidate will have extensive experience in financial services and a passion for navigating complex challenges. By leveraging analytical skills and stakeholder management, you will drive initiatives that balance business growth with risk management. Join a dynamic team dedicated to making a significant impact on the global economy and shaping the future of financial infrastructure.

Benefits

Equity

Health Benefits

Retirement Plans

Wellness Stipends

Company Bonus

Qualifications

• 5+ years of experience in Financial Services or fintech industries.
• Strong analytical skills and ability to distill complex problems.

Responsibilities

• Drive risk strategy for company-level initiatives and partnerships.
• Perform research and analysis to assess risk performance.

Skills

Stakeholder Management

Risk Strategy Development

Analytical Skills

Communication Skills

Problem Solving

Education

Bachelor's Degree

Master's Degree (preferred)

Job description

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

As Stripe continues to develop innovative products that serve businesses of all sizes around the world, risk will increase in complexity and scale. The User Risk Strategy team protects and advances Stripe’s business, brand, and mission by building and deploying industry-leading policies and practices that instill user and partner trust in Stripe while enabling business growth.

What you’ll do

As a member of the User Risk Strategy team, you will partner with cross-functional teams—including Risk, Product, Partnerships, Legal, Sales, and Data Science—to design and execute on strategies and projects to improve Stripe’s risk controls and user experience. You will provide expert guidance and analyses to the business and to our most strategic customers to enable Stripe to grow in a risk-conscious manner.

We are looking for someone who is passionate about navigating ambiguity, enabling business growth while balancing risk, and is skilled at identifying ways to improve user experience.

Responsibilities

Drive risk strategy for company-level strategic initiatives, including partnering with Stripe’s Product, Legal, Operations, Sales, and Partnerships teams to solve risk problems and ensure a positive experience for Stripe’s users

• Perform research and analysis to assess Stripe’s current risk performance and develop and prioritize long-term strategic plans for future growth
  
• Challenge the status quo and provide multiple alternative solutions and key execution criteria
  
• Represent Stripe in external engagements with our most critical partners and customers
  
• Execute special projects/ad hoc analyses as initiatives, products, risks, and opportunities are constantly evolving
  

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

• 5+ years of professional experience, preferably in Financial Services, Payments or fintech industries
  
• Experience in a related role (risk, compliance and/or product enablement)
  
• Experience in developing risk strategies and solutions and working with technical (product and engineering) and operations teams to implement them
  
• Ability to distill complex, ambiguous risk and policy problems into clear, concise, and reliable guidance for internal stakeholders and Stripe users
  
• Strong stakeholder management skills, including experience influencing product/engineering, sales, data science, and operations teams
  
• Demonstrated track record of deriving insights from complex or technical problem spaces and evangelizing actionable product recommendations
  
• The ability to take ownership, be accountable, and drive towards ambitious goals
  
• Entrepreneurial and curious mindset, strong communication and interpersonal skills
  
• Ability to operate independently, navigate ambiguity, and solve problems with the end user in mind
  
• Strong desire to work in a fast paced and innovative environment
  
• Strong analytical skills and operating rigor
  
• Strong executive presence and presentation skills
  

Preferred qualifications

• Experience overseeing execution and delivery of highly-strategic programs; proven ability to take complex issues and turn them into actionable next steps, hold others accountable, and meet deadlines
  
• Experience in a client-facing role managing relationships with large, global, and complex organizations.
  
• Ability to navigate data and people to find answers and drive solutions
  
• A strong understanding of our business and products, and an ability to research/self-start
  
• Familiarity with one of the following:
  
  • Card network rules
    
  • Banking and money movement regulations
    
  • KYC/KYB, AML OFAC compliance
    

Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

The annual salary range for this role in the primary location is S$150,600 - S$225,800. This range may change if you are hired in another location. For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location. Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.

Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.