Support Services Manager, SEA (Consumer Retail)

Argyll Scott Singapore; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A global retail brand is seeking a Support Services Manager for its Singapore office. This regional role focuses on enhancing post-purchase service delivery across Southeast Asia by managing vendors, aligning with internal teams, and ensuring high service quality while controlling costs.

Qualifications

• Manager-level experience in client care, after-sales, or service operations.
• Regional exposure across Southeast Asia and/or Oceania.
• Strong analytical ability to work with performance metrics.

Responsibilities

• Lead client service operations across SEA region.
• Manage third-party service partners to meet KPIs.
• Oversee repair workflow, spare parts planning, and inventory optimization.

Skills

Analytical skills

Client care management

Communication

Vendor management

Operational efficiency

Job description

A global retail brand client is looking for a Support Services Manager (SEA) to join its regional office in Singapore.

This is a regional, execution-led role. You’ll drive post-purchase service delivery across multiple markets, manage third-party partners, and align internal teams to uphold service quality, speed, and cost targets.

Key responsibilities

Lead client service operations across assigned markets in the SEA region

Manage third-party service partners to meet quality, speed, and cost KPIs

Align closely with store managers to ensure consistent execution across customer touchpoints

Oversee repair workflow, spare parts planning, and inventory optimisation

Monitor service performance data to drive continuous improvement

Ensure compliance with warranty, audit, and cost control protocols

Drive regional knowledge sharing and trial new service initiatives in-market

Act as escalation point for complex or high-impact service issues

Key requirements

Manager-level experience in client care, after-sales, or service operations

Proven track record managing outsourced vendors and internal stakeholders

Regional exposure across Southeast Asia and/or Oceania

Strong analytical ability to work with performance metrics and client feedback

Skilled in balancing quality, cost, and operational efficiency

Confident communicator who can influence across functions

No work visa sponsorship available

Argyll Scott Singapore Pte Ltd
EA License No. 16S8105
Liew Foo Kin
EA Reg No: R1982421