Support Officers cum Admin (Rover - Boon Lay)

PERSOL; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A service provider in Singapore is seeking a Support Officer to assist customers at the front counter, handle enquiries, and provide administrative support. The ideal candidate will have a GCE 'N' Level education and experience in customer service. This role requires excellent communication skills and the ability to work independently and within a team. Working hours are Monday to Friday, with some Saturday shifts.

Qualifications

• Min GCE ‘N’ Level with customer service experience preferred.
• Pleasant and professional demeanor.
• Proficient in Microsoft Office and digital applications.

Responsibilities

• Provide assistance at the front counter.
• Greet and register customers.
• Respond to customer enquiries.

Skills

Customer service experience

Interpersonal skills

Communication skills

Proficiency in Microsoft Office

Education

GCE ‘N’ Level

Job description

P-Serv is partnering with our Client to hire for Support Officers! If you have what it takes to be a part of the Team, click apply!

Job Responsibilities:

• Maintain a constant presence at the front counter to provide prompt assistance

• Greet and register walk-in customers using the case management system; manage the queue when necessary

• Respond to customer enquiries professionally and efficiently

• Manually track walk-in customer numbers in the event of queue system downtime

• Conduct daily operational checks of the service centre and ensure collaterals are replenished before opening

• Handle telephone and inbound email enquiries in a timely and courteous manner

• Provide administrative support, including document filing, data entry, printing, and mailing of letters

• Assist with setting up videoconferencing and other communication equipment for scheduled appointments

• Provide logistical support for ad-hoc events when needed

• Engage with customers to teach/guide on digital apps and online services

• Assisting customers with online application forms using the portal

• Perform prompt follow-ups and administrative duties

• Perform any additional duties assigned by supervisor

Job Requirements:

• Min GCE ‘N’ Level with prior experience in customer service support is an advantage

• Pleasant and professional demeanor with good interpersonal and communication skills

• Able to handle customer enquiries tactfully

• Proficient in Microsoft Office (Word, Excel, Outlook) and digital applications

• Able to work independently and as part of a team

Working hours / Location:

• Monday to Friday – 8:15am to 6:30pm (with 1hr break)

• Saturdays - 8.15am to 1.30pm

• Deployed to nearest home location

We regret to inform, only shortlisted candidates shall be contacted.

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EA License No: 90C3494 | EA Personnel No: R1106405 | EA Personnel Name: Khadijah Abdul Rahman