Support Engineer

Leego Solutions Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Leego Solutions Pte Ltd is expanding its Visitor Management Solutions and seeks a Support Engineer to join their team. In this role, you will provide front-line support, troubleshoot system issues, and assist in project testing. The ideal candidate will possess a diploma in a relevant field and have a strong foundation in IT and networking.

Qualifications

• Education in Computer Engineering or a related field.
• Experience in customer environments is a plus.
• Good IT knowledge and networking skills.

Responsibilities

• Provide front-line support for customer issues.
• Diagnose and troubleshoot system functionality issues.
• Conduct scheduled maintenance and support project commissioning.

Skills

Customer support

Troubleshooting

Networking

Analytical skills

Communication

Education

Diploma/Advanced/Higher/Graduate Diploma/Nitec in Computer or a related field

Tools

Windows

Android

Job description

Leego Solutions Pte Ltd is expanding its Visitor Management Solutions in response to increasing market demand. By harnessing modern web technologies and integrating advanced AI algorithms, we continue to drive innovation and deliver next-generation solutions. To support our growth, we are looking to recruit Support Engineer to join our team.

Job Responsibilities:

Provide front-line support for customer issues

Diagnose and troubleshoot system functionality issues both remotely and onsite

Conduct scheduled system maintenance

Support new project commissioning and testing

Escalate issues effectively to Level 2 support or suppliers for resolution

Perform any other ad-hoc duties as assigned by the manager

Job Requirements:

Diploma/Advanced/Higher/Graduate Diploma/Nitec in Computer or a related engineering field

Experience in customer environments and network-related skills is a plus

Good IT knowledge in Windows, Android, and networking (TCP/IP, LAN/WAN, network security)

Able to work under pressure with minimal supervision

Strong proactive communication and analytical skills

Positive attitude and a good team player

Willing to work extended hours when required

Entry-level candidates are welcome to apply