Support Engineer

Pacific Tech Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore is seeking an IT support professional to address customer inquiries and troubleshoot product issues. This role will involve direct communication with clients, managing vendor relationships, and requires a background in IT or related fields. Entry-level candidates are encouraged to apply for this dynamic position that offers flexible working arrangements.

Qualifications

• Diploma/Advanced/Higher/Graduate Diploma in Computer Science/IT.
• Knowledge in OSI Layer, TCP/IP, LAN/WAN.
• Exposure to networking and security solutions advantageous.

Responsibilities

• Provide front-line support for customer inquiries via phone and email.
• Diagnose and troubleshoot product issues remotely and onsite.
• Maintain rapport with customers and manage vendor relationships.

Skills

Networking

Security Solutions

Communication

Analytical Skills

Problem-Solving

Education

Diploma in Computer Science / Information Technology

Job description

Job Responsibilities:

1. Front-line support for customer inquiries and issues via email and phone;
2. Diagnose and troubleshoot product configuration and functional issues remotely and onsite;
3. Effective escalation to Level 2 or product vendor for action and resolution;
4. Able to handle flexible working hours on demand basis;
5. Able to handle shift work (allowance applicable);
6. Maintain rapport with customers and competence in managing vendors; and
7. Any other ad-hoc duties assigned

Job Requirements:

• Candidate must possess at least Diploma/Advance/Higher/Graduate Diploma is Computer Science / Information Technology or equivalent

• Exposure to networking and security solutions such as firewall, load balancers, endpoint protection will be an advantage

• With working experience in an SI or distributor environment with network security skillset is a plus

• Good IT Knowledge in OSI Layer,TCP/IP, LAN/WAN and network security

• Ability to work under pressure with minimal supervision

• Excellent in communication and analytical skills

• Positive working attitude and team player

• Shift work arrangement

• Willing to work extended office hours when needed

• Entry level are welcome to apply