Support Engineer

TOSS-EX PTE. LTD.; Singapore; On-site; USD 30,000 - 60,000; Full time

Job summary

An innovative company is looking for a motivated IT Support Engineer to join their dynamic team. In this role, you will be the first point of contact for end users, providing essential support for desktops, laptops, and peripherals. The ideal candidate will possess strong troubleshooting skills and a customer-centric approach, ensuring smooth daily operations and effective problem resolution. This position offers a chance to grow within a collaborative environment, where your contributions will directly impact user satisfaction and operational efficiency. If you are passionate about technology and helping others, this role is perfect for you.

Qualifications

• 1-3 years of experience in Desktop Support or similar IT support role.
• Basic understanding of networking concepts.

Responsibilities

• Provide on-site support for hardware, software, and network troubleshooting.
• Document issues and contribute to the internal knowledge base.

Skills

Troubleshooting

Customer Service

Communication

Problem Solving

Education

Diploma in Information Technology

Degree in Computer Science

Tools

Active Directory

IT Asset Management Systems

Job description

Role :

We are seeking a motivated and customer-focused IT Support (Desktop Support Engineer) to join our IT team.

In this role, you will provide first-line support to end users, ensuring the smooth operation of desktops, laptops, software, and peripherals.

The ideal candidate is a problem solver with a strong technical background and excellent communication skills.

Key Responsibilities :

• Provide on-site support to end users, including hardware, software, network, and peripheral troubleshooting.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Support daily operations - Maintain and update IT asset records and ensure all equipment is tracked properly.
• Assist in new user onboarding and off boarding processes, ensuring timely setup and deactivation of systems.
• Document issues and resolutions in the system and contribute to internal knowledge base articles.
• Collaborate with other IT team members and escalate unresolved issues to appropriate internal or external resources.
• Ensure adherence to IT policies and security protocols.

Requirements:

• Diploma or Degree in Information Technology, Computer Science, or a related discipline.
• Minimum 1–3 years of experience in a Desktop Support or similar IT support role.
• Basic understanding of networking concepts and Active Directory.
• Strong troubleshooting skills and ability to prioritize and manage multiple tasks effectively.
• Excellent interpersonal, communication, and problem-solving skills. Team player with a customer-centric attitude.