Support & Demo Specialist

JKV Solutions Pvt. Ltd; Singapore; On-site; SGD 300,000 - 500,000; Full time

Job summary

A leading company in technical support is looking for a Support & Demo Specialist to conduct product demonstrations and assist clients. This role requires excellent communication and problem-solving skills, along with a willingness to learn in an office setting. You will engage with clients, ensuring a seamless experience while managing inquiries and resolving issues.

Qualifications

• Strong communication and problem-solving skills.
• Comfortable using computers and the internet.
• Willingness to learn in an office-based role.

Responsibilities

• Conduct live product demos for clients, showcasing features and benefits.
• Provide technical support and guidance to resolve client issues effectively.
• Respond to customer inquiries via email, phone, or chat promptly.

Skills

Communication

Problem Solving

Technical Support

Job description

Job Description: Support & Demo Specialist

Location: Ahmedabad (On-Site)

Salary: 3-5 LPA

Experience & Qualification: No specific requirements

Job Overview:

We are seeking a Support & Demo Specialist to conduct product demonstrations and assist clients with troubleshooting and queries. This is an office-based role that requires excellent communication and problem-solving skills to ensure a seamless client experience.

Responsibilities:

1. Conduct live product demos for clients, showcasing features and benefits.
2. Provide technical support and guidance to resolve client issues effectively.
3. Respond to customer inquiries via email, phone, or chat promptly.
4. Maintain product knowledge and stay updated on new features or updates.
5. Collaborate with internal teams to escalate and resolve complex issues.
6. Document client interactions, feedback, and resolutions for continuous improvement.

Requirements:

• Comfortable using computers and the internet.
• Good communication and problem-solving skills.
• Willingness to learn and work in an office-based role.

Additional Skills & Knowledge:

Experience or familiarity with troubleshooting, test and defect management, customer service, help desk tools, and technical support is desirable. Knowledge of software tools like Microsoft Word, Excel, JIRA, Confluence, MongoDB, Crystal Reports, and programming languages such as SQL and Node.js is a plus. Skills in networking, routers, Mac, iPhone, iPad, and CRM applications are also beneficial.

Job Type:

Full-time, Day shift, Monday to Friday, In-person at Ahmedabad

Note: This job posting is active and available.