Support Consultant

AlphaDesk is LSEG's Order and Portfolio Management Software. AlphaDesk develops and supports the software for hedge funds and asset managers globally. We are a diverse team with good technical skills, and the quality of our software and client services is at the core of our business.

The Client Services team within AlphaDesk assists our clients in using our software to handle their trading, monitoring, and reporting of their investments. The team works directly with portfolio managers, traders, and operations staff at hedge funds to resolve issues and explain AlphaDesk’s capabilities. We regularly hear from clients that our support is industry leading. Our goal is to sustain this reputation by hiring hardworking people and developing their skills to deliver extraordinary support.

In this role, you will join the Client Services team and deliver high quality, high touch support to our clients. You will be directly communicating with our clients to support all aspects of the software. You will be the face of the company to our users globally and will be supported internally by domain specialists on the Client Services team. We are a small but fast growing team, and this is a unique opportunity to join and deliver industry leading support. It is an immersive role where you will be expected and encouraged to learn on the job and begin a meaningful career in financial technology.

Responsibilities:

• Advise clients on all features and capabilities of AlphaDesk software through phone and email support
• Collaborate with clients on workflow solutions and implement in production to streamline their trading and operations
• Develop and apply expertise on all aspects of financial markets to explain functions of AlphaDesk
• Deploy software and resolve technical issues (networking, SQL, FTP, encryption) with software deployment
• Support electronic trading workflows including FIX message problem solving
• Work directly with development to highlight bugs and product improvements, including testing and delivering upgrades to clients in conjunction with development
• Identify and implement internal improvements to our client services execution

Requirements:

• An undergraduate degree, preferably with a major in science, business, or information technology, or equivalent experience
• From 0 – 3 years experience in customer service, technology, or financial markets
• Knowledge of financial markets, and familiarity with buy side workflows
• Ability to communicate effectively with clients and colleagues
• Great teammate with a consultative approach to problem solving
• Willingness to learn emerging technologies and new software
• Good time leadership skills, and ability to work reliably under time constraints

Benefits:

• Small, fast paced team with growth opportunities
• Support and resources of a large global company
• Exposure to all aspects of the financial technology services industry in a global environment

Application Instructions:

Please submit both a resume and cover letter. We are reviewing candidates continuously and will not wait until the application process to end to begin interviews and potentially hiring candidates. In your cover letter, please highlight:

• Previous experience working with internal/external clients
• Proficiency and experience in technical roles
• Interest in financial markets