Support Consultant

London Stock Exchange Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading global financial services provider in Singapore is seeking a Client Services professional for their software platform. You will provide technical support and collaborate with clients to optimize their trading workflows. The ideal candidate will have a degree in business or IT and experience in customer service within financial markets. This is an opportunity to join a fast-paced team with significant growth potential.

Benefits

Healthcare

Retirement planning

Paid volunteering days

Wellbeing initiatives

Qualifications

• 0-3 years experience in customer service or financial markets.
• Ability to communicate effectively with clients and colleagues.
• Willingness to learn emerging technologies.

Responsibilities

• Advise clients on AlphaDesk software features.
• Collaborate with clients on workflow solutions.
• Deploy software and resolve technical issues.
• Work directly with development to identify bugs.

Skills

Customer service

Technical support

Communication skills

Knowledge of financial markets

Education

Undergraduate degree in science, business or IT

Job description

AlphaDesk is LSEG's Order and Portfolio Management Software. AlphaDesk develops and supports the software for hedge funds and asset managers globally. We are a diverse team with good technical skills, and the quality of our software and client services is at the core of our business.

The Client Services team within AlphaDesk assists our clients in using our software to handle their trading, monitoring, and reporting of their investments. The team works directly with portfolio managers, traders, and operations staff at hedge funds to resolve issues and explain AlphaDesk’s capabilities. We regularly hear from clients that our support is industry leading. Our goal is to sustain this reputation by hiring hardworking people and developing their skills to deliver extraordinary support.

In this role you will join the Client Services team and deliver high quality, high touch support to our clients. You will be directly communicating with our clients to support all aspects of the software. You will be the face of the company to our users globally and will be supported internally by domain specialists on the Client Services team. We are a small but fast growing team and this is an unique opportunity to join and deliver industry leading support. It is an immersive role where you will be expected and encouraged to learn on job and begin a meaningful career in financial technology.

Responsibilities:

Advise clients on all features and capabilities of AlphaDesk software through phone and email support

Collaborate with clients on workflow solutions and implement in production to streamline their trading and operations

Develop and apply expertise on all aspects of financial markets to explain functions of AlphaDesk

Deploy software and resolve technical issues (networking, SQL, FTP, encryption) with software deployment

Support electronic trading workflows including FIX message problem solving

Work directly with development to highlight bugs and product improvements. Including testing and delivering upgrades to clients in conjunction with development.

Identify and implement internal improvements to our client services execution

Requirements:

An undergraduate degree, preferably with a major in science, business or information technology, or equivalent experience

From 0 – 3 years experience in customer service, technology, or financial markets

Knowledge of financial markets, and familiarity with buy side workflows

Ability to communicate effectively with clients and colleagues

Great teammate with a consultative approach to problem solving

Willingness to learning emerging technologies and new software

Good time leadership skills, and ability to work reliably under time constraints

Benefits:

Small, fast paced team with growth opportunities

Support and resources of large global company

Exposure to all aspects of the financial technology services industry in a global environment

Application Instructions:

Please submit both a resume and cover letter. We are reviewing candidates continuously and will not wait until the application process to end to begin interviews and potentially hiring candidates. In your cover letter, please highlight:

Previous experience working with internal/external clients

Proficiency and experience in technical roles

Interest in financial markets

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

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About Us

LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.

Our organisation

Our Data & Analytics, Capital Markets and Post Trade divisions have a combined power that provides a comprehensive, integrated suite of trusted financial market infrastructure services to help our customers pursue their ambitions. Explore our divisions

Where we work

LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across Europe, the Middle East, Africa, North America, Latin America and Asia Pacific. Find out more