Supply Chain Manager - Global Logistics, Reverse Logistics

Byte Dance; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A global technology company in Singapore is seeking a Supply Chain Manager to lead and optimize global reverse logistics and supply chain processes. The role involves driving initiatives for operational efficiency and collaborating with cross-functional teams. The ideal candidate has proven experience in supply chain operations and strong analytical skills. This position offers a chance to impact strategic supply chain activities within a fast-paced environment.

Qualifications

• Proven experience in supply chain operations or related process management in a global environment.
• Strong analytical, problem-solving, and project management skills.
• Excellent stakeholder management, communication, and collaboration abilities.

Responsibilities

• Lead the planning, development, and implementation of end-to-end RMA and VR processes.
• Drive process standardization and documentation to improve transparency.
• Collaborate with cross-functional teams to optimize reverse logistics.

Skills

Supply chain operations

Reverse Logistics

Analytical skills

Problem-solving

Project management

Stakeholder management

Collaboration abilities

Tools

Supply chain management tools

Job description

Supply Chain Manager - Global Logistics, Reverse Logistics

Location: Not specified

Team: Global Operations

Employment Type: Regular

Job Code: A89539

Responsibilities

As a Supply Chain Manager, you will be responsible for leading and optimizing global reverse logistics, RMA workflows, and supply chain processes. You will drive initiatives to standardize operations, improve process transparency, and enhance stakeholder collaboration across regions. Your expertise will support operational stability, strategic process enhancements, and risk management, ensuring efficient and compliant supply chain activities in a fast-paced, global environment.

• Lead the planning, development, and implementation of end-to-end RMA and VR processes across Malaysia IDCs, ensuring seamless workflow, and operational efficiency.
• Lead self-warranty, retrofit, refurbishment, and reverse logistics process.
• Influence the hardware replacement cadence. Apply insights and knowledge of constraints in launching new hardware in Data Centers.
• Drive process standardization and documentation to improve transparency, compliance, and repeatability of supply chain operations.
• Collaborate with cross-functional teams - including logistics, procurement, quality, and finance - to optimize reverse logistics, spare parts management, and inventory reconciliations.
• Develop and refine SOPs, guidelines, and control points, supporting continuous improvement and operational excellence.

Qualifications

Minimum Qualifications:

• Proven experience in supply chain operations or related process management in a global environment.
• Experience in Reverse Logistics, preferably decommissioning, retrofit, and refurbishment.
• Possess certain knowledge of data center.
• Strong analytical, problem-solving, and project management skills.
• Excellent stakeholder management, communication, and collaboration abilities.

Preferred Qualifications:

• Experience with process documentation, SOP development, and system integration.
• Ability to lead initiatives from planning through execution, with a focus on results and continuous improvement.
• Proficiency with supply chain management tools and systems (e.g. IMS, SCM systems).

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.