Supply Chain Manager

aCommerce; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading company in logistics and eCommerce seeks an Operations Manager to manage operations, enhance client relationships and develop fulfillment strategies. Candidates must possess a Bachelor's degree, have at least 3 years of relevant experience, and demonstrate strong client-facing skills. The role demands proactive problem-solving and coordination with various teams to ensure seamless operations.

Qualifications

• At least 3 years relevant experience in end to end operations, preferably in Ecommerce or startup company.
• Strong client-facing experience needed.
• Quick learner & self-motivated.

Responsibilities

• Strategically plan and manage logistics, warehouse, transportation and customer services.
• Be actively involved in Business Development efforts to secure Fulfillment clients.
• Supervise, coach and train warehouse workforce.

Skills

Client-facing experience

Problem-solving

Proactivity

Education

Bachelors Degree in Business Management/Supply Chain

Job description

• Strategically plan and manage logistics, warehouse, transportation and customer services
• Direct, optimize and coordination with 3rd Party Logistics and Marketplaces.
• Designing and implementation of new fulfilment solutions catering to the client needs.
• Be actively involved in Business Development efforts to secure Fulfillment clients for the company
• Liaise and negotiate with vendors.
• Keep track of quality, quantity, orders level, stock levels, delivery times, transport costs and efficiency
• Resolve any arising problems or complaints
• Supervise, coach and train warehouse workforce
• Meet cost, productivity, accuracy and timeliness targets
• Maintain metrics and analyze data to assess performance and implement improvements
• Comply with laws, regulations and ISO requirements
  
  

Account Management:

• Serve as the link of communication between client and internal teams
• Understanding of client’s needs and requirements
• Continuously proposing solutions to meet client’s objectives
• Coordinate with client’s first mile provider for any transfer order (TO) from Duty Free Warehouse to Duty Paid Warehouse.
• Ensure all the permits declared to Singapore Custom are correct.
• Liaise with the operation team on the incoming transfer order.
• Creation of Purchase Orders (PO) in aCommerce system for operation team to inbound.
• Ensure the correct products are been created and listed upon request.
• Resolve any issues and problems faced by client and deal with the escalation to maintain trust.

Job Requirements

• Bachelors Degree in Business Management/Supply Chain or equivalent
• At least 3 years relevant experience in end to end operations, preferably in an Ecommerce or startup company
• Strong client-facing experience needed
• Quick leaner & self-motivated
• Proactive and a proven problemsolver

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