Supply Chain Executive (12 Months Renewable Contract)

PERSOLKELLY SINGAPORE PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading company in Singapore is seeking a Supply Chain Executive to enhance their last mile fulfilment operations. This role involves managing delivery coordination among internal teams and external vendors while addressing customer inquiries and ensuring operational efficiency. The ideal candidate will possess strong attention to detail and problem-solving skills, participating in process improvements and inventory management activities.

Qualifications

• Strong attention to detail and problem-solving skills.
• Ability to work with multiple stakeholders including vendors and internal teams.

Responsibilities

• Manage delivery appointment books and booking systems.
• Address customer complaints and coordinate with vendors.
• Assist in process improvements and digitalization efforts.

Skills

Attention to detail

Problem-solving

Stakeholder management

Job description

We are looking for a Supply Chain Executive to support day-to-day last mile fulfilment operations, ensuring smooth delivery coordination with internal sales team and external 3rd party couriers. This role requires strong attention to detail, problem-solving skills, and the ability to work with multiple stakeholders, including vendors, warehouses, and internal teams.

Key Responsibilities:

Delivery & Order Management:

• Maintain and manage delivery appointment books and booking systems and cut-off timings in company Fulfilment System.

• Manage delivery slots allocation and facilitate last mile fulfilment configurations in Fulfilment System to ensure availability to end customers.

• Handle daily exceptional handling order cases, cancellations, and exchanges.

• Support VIP and special requirement orders

Customer & Vendor Coordination:

• Address customer complaints, fraud investigations, and delivery-related queries.

• Work closely with vendors, warehouses, and internal teams for smooth operations.

• Conduct performance audits on vendors and maintain Proof of Delivery (POD) records.

Process & System Support:

• Manage system access and permissions in Fulfilment systems for both internal and external relevant stakeholders.

• Handle IT-related incidents affecting operations and assist in crisis management.

• Support process improvements and business enhancement projects.

• Assist in digitalization efforts and automation of workflows.

Reporting & Financials:

• Process invoices and verify vendor payment to couriers.

• Prepare monthly reports on timeliness, SLA performance, cost savings, and delivery metrics.

• Monitor vendor performance and maintain dashboards for tracking key operational indicators.

Stock & Inventory Management:

• Manage stock sub-batching and investigate stock variance issues arises from system-to-system errors

• Perform inventory reconciliation, including trade-in stocks and market return

Additional Responsibilities:

• Support new product launches, roadshows, and special projects.

• Provide consultation to cross-functional teams on new initiatives.

• Maintain documentation and support administrative tasks related to operations.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO.

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