Supervisor, Ops Control/Monitoring Centre

SMARTE CARTE SINGAPORE PTE LTD; Singapore; On-site; SGD 47,000 - 60,000; Full time

Job summary

Smarte Carte Singapore Pte Ltd is seeking a supervisor to oversee quality and operations in airport ground handling. You will monitor real-time situations from TMC via CCTV, process porter requests, and coordinate trolley, taxi, and porter operations across terminals.

The role requires at least 2 years of supervisory experience, strong interpersonal and communication skills, and the ability to influence stakeholders. Shift work (12 hours) and airport pass eligibility are part of the duties.

Qualifications

• Diploma in Science/Engineering/ Supply Chain or equivalent.
• Minimum 2 years of supervisory experience in quality/operations functions.
• Strong interpersonal, communication and organizational abilities.
• Ability to influence stakeholders within TMC and adapt to change.

Responsibilities

• Monitor and update real-time ground situations at all touchpoints in all terminals from TMC via CCTV.
• Process Porter Service requests and ensure Operations Supervisor fulfills service.
• Coordinate trolley, taxi and porter operations.
• Act as coordinator between Duty Manager and Terminal Manager during extraordinary operations and assist with incident investigations by extracting CCTV footage.
• Provide ad hoc administrative support to Duty Ops Manager when required.
• Alert the respective duty Supervisor on key events of the day.
• Perform duties assigned by management.
• Monitor the supply and demand of trolleys using the associated systems.
• Activate Operations Supervisor for replenishment of trolleys and/or clearing of unused trolleys when required.
• Provide regular updates to CAG on real-time trolley levels at designated locations.
• Receive information and report incidents related to trolley operations to the Operations Supervisor.
• Monitor the supply and demand of taxis using the associated systems.
• Activate taxi supply when necessary, including calls to taxi operators.
• Ensure all terminal workstations and TMS area functioning with accurate taxi information.
• Observe and report passenger queue status to ensure appropriate actions.
• Plan for taxi supplies and coordinate administration.
• Generate service utilization reports.
• Cover Operations Supervisor’s duties as assigned.
• Cover Duty Manager’s duties in their absence for coordination.
• Undertake ad hoc quality/operations improvement projects/tasks.

Skills

Interpersonal skills

Communication skills

Organizational skills

Education

Diploma in Science/Engineering/ Supply Chain or equivalent

Tools

Microsoft Office

Job description

Core Responsibilities:

• Monitor and update real-time ground situations at all key touchpoints in all terminals from TMC via CCTV, in accordance with SOPs.Process all Porter Service request(s) and ensure respective Operations Supervisor fulfills service.
• Coordinate and support overall, trolley, taxi and porter operations.
• Act as coordinator between Duty Manager and Duty Terminal Manager/TMC Operations Cells during extraordinary operations matters that may arise. Assist the Terminal Manager/Duty Manager with incident/accident investigation by extracting the CCTV footages.
• Provide ad hoc administrative support to Duty Ops Manager when required.
• Alert the respective duty Supervisor on key event of the day.
• Perform any other duties assigned by management.

Trolley Operations

• Monitor the supply and demand of trolleys using the associated systems.
• Perform routine checks as stipulated in the SOP.
• Activate Operations Supervisor for replenishment of trolleys and/or clearing of unused trolleys when required.
• Provide regular updates to CAG using relevant platforms on real-time trolleys levels at designated locations.
• Receive direct information and report any incidents related to trolley operations to the Operations Supervisor for prompt response and assistance.

Taxi Operations

• Monitor the supply and demand of taxis using the associated systems.
• Activate taxi supply when necessary, including phone calls to taxi operators and urgent calls.
• Ensure all terminal workstations and TMS area functioning including verifing and updating the accuracy of information in the taxi systems.
• Observe and report the status of passenger queue ensuring appropriate actions are taken to accommodate passengers in queue.
• Plan for taxi supplies and take appropriate action in the administration of taxi coordination.

Periodic Duties:

• Generate service utilization reports
• Cover Operations Supervisor’s duties as assigned.
• Cover Duty Manager’s duties in their absence for coordination.
• Undertake ad hoc quality/operations improvement projects/tasks as assigned

Job Specifications (Qualifications/Experiences):

• Diploma in Science/Engineering/ Supply Chain or equivalent.
• Minimum 2 years of supervisory experience in quality/operations functions.
• Possess good interpersonal, communication and organizational skills.
• Confident in managing and influencing stakeholders in TMC.
• Adaptable to change and a good team player.
• Microsoft Proficient
• Able to work on shift duty.
• Able to obtain an Airport Pass (Airside)
• 12 hours shift, Work 4 days off 3 days.

We regret to inform that only shortlisted candidates will be notified.

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