Supervisor (Online Operations)

NTUC Fairprice Co-operative Limited; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading company is seeking an Operations Support team member to assist with fulfilling online orders and managing customer feedback. This role involves ensuring accurate order fulfillment across multiple stores and working on various projects, requiring attention to detail and proficiency in communication. Opportunities for those with no prior experience, with a supportive work environment and clear structures for career development.

Benefits

Transport allowance

Optional weekend shifts eligible for OT

Qualifications

• Basic written and verbal communication skills in English.
• Able to work independently in a fast-paced environment.
• Strong interpersonal and communication skills.

Responsibilities

• Support multiple stores' order fulfillment operations ensuring accuracy and timely delivery.
• Verify investigations and compile monthly billing.
• Work closely with cross-functional teams for projects.

Skills

Communication skills

Detail-oriented

Interpersonal skills

Microsoft Office proficiency

Education

Diploma/ GCE ‘A’ level/ Higher NITEC/ GCE ‘O’ level

Job description

You will be part of the Operation team to support the daily process of fulfilling online orders from customers. You will also be required to verify the investigation on customer feedback and do monthly billing to another department.

Roles & Responsibilities

• Support at multiple stores’ order fulfillment operations, ensuring that orders are fulfilled accurately and delivered punctually

• Ensure new/updated process flows/SOPs are implemented for operations on the ground

• Doing testing for new system enhancement and new projects

• Work closely with cross-functional teams for various projects such as new store opening and store expansion works

• Verifying investigations and consolidating feedbacks submitted by customer

• Compiling of monthly Billing to another department

• Any other ad-hoc duties

Job Requirements

• Diploma/ GCE ‘A’ level/ Higher NITEC/ GCE ‘O’ level

• Candidates with no experience are welcome to apply

• Basic written and verbal communication skills in English

• Able to work independently in a fast-paced environment Proficient in Microsoft Office and familiar with smartphones

• Meticulous and attentive to details

• Hands-on person to perform any of the roles within the team when needed

• Strong interpersonal and communication skills to liaise with internal and external stakeholders

• Able to work on weekend occasionally when required

• Required to travel across FFS/outlets (2–3 locations per day). Transport is claimable or covered by a transport allowance

• Work Schedule: Monday to Friday

  Morning Shift: 7:00 AM – 4:00 PM (may extend as needed)

  Afternoon Shift: 1:00 PM – 10:00 PM

• Weekends: Optional upon request (eligible for OT)