Supervisor (IMMEDIATE VACANCIES)

Brotzeit Pte Ltd; Singapore; On-site; Full time

Job summary

An established industry player is seeking dedicated individuals for a rank-and-file position focused on delivering exceptional customer service. In this dynamic role, you will ensure that guests at the restaurant enjoy a delightful dining experience while adhering to service standards. Your responsibilities include welcoming guests, supervising staff, and maintaining hygiene standards. This opportunity offers a supportive work environment with clear career progression and various benefits, including a sign-up bonus and staff discounts. If you are a friendly and cheerful team player, we encourage you to apply!

Benefits

AWS & sign-up bonus

5-day work week

Work-life balance

Staff discount up to 25%

Outpatient medical consultation

Clear career progression

Supportive leaders and managers

Birthday gift

Qualifications

• 1-2 years of experience in customer service.
• Possess good command of English.

Responsibilities

• Welcome guests warmly and provide excellent customer service.
• Maintain high customer service standards and perform quality checks.

Skills

Customer Service

Teamwork

Communication

Problem Solving

Education

GCE 'N'/O Level

Customer Service Certificate

Job description

This role is a rank-and-file position, to provide excellent Customer Service standards to guests at Brotzeit Restaurant establishments and ensure that guests’ dining experience exceed expectations.

Main Duties and Responsibilities

• Welcome guests in a warm and friendly manner.

• To provide excellent customer satisfaction through exceeding expectations of guests.

• To provide excellent customer service to guests in a timely and friendly manner, ensuring diners a delightful dining experience.

• To perform quality checks in ensuring guests are enjoying their meals and take appropriate action to correct any problems (if any).

• Maintain a high level of customer service by embracing the 8-Steps of Excellence as per QSC standards.

• Perform day to day pre-opening and closing activities as per SOPs.

• To adhere to service SOPs.

• Assist Restaurant Manager, Assistant Restaurant Managers and Floor Managers on the operational effectiveness and efficiency of the restaurant.

• Supervise and motivate staff.

• Ensure that staff displays excellent customer satisfaction and standards are delivered and maintained.

• Assist the team in recognizing the importance of KPIs in the success of the restaurant.

• Ensure that food hygiene and safety standards are maintained and comply.

• Perform general housekeeping and equipment maintenance duties.

• Report on time, in proper uniform and grooming standard.

• Work together with other team members to provide good quality service.

• Execute any other duties as assigned.

Job Requirements

• At least 1 - 2 years of experience working in customer service

• Possess good command of English

• Minimum GCE “N”/”O” level, customer service certificate or certificate in any relevant fields

• Friendly, cheerful and able to work under pressure and in a high-volume environment

• Great team player and customer service oriented

• Possess strong initiative and integrity

• Singaporeans / Permanent Resident and Long-Term Visit Pass holders only

Benefits

• AWS & sign-up bonus up to $700

• 5-day work week, 44 hours

• Work-life balance (flexi timings - 20hrs or 30hrs/wk)

• Staff discount up to 25% and staff meal provision

• Outpatient medical consultation benefit

• Clear and rapid career progression

• Supportive leaders, managers and great colleagues

• Birthday gift

We regret that only shortlisted candidates will be notified.