Supervisor FOH

LE CLOS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Le Clos is looking for an experienced FOH Supervisor to enhance daily service operations and maintain high guest satisfaction. The role involves leading floor operations, supporting staff training, managing service standards, and ensuring an excellent experience for guests. Ideal candidates must possess strong leadership skills, be detail-oriented, and be able to handle peak times effectively. Flexibility for various schedules is required. This position provides an exciting opportunity to work in a dynamic hospitality environment focused on excellence.

Qualifications

• Excellent leadership and interpersonal skills.
• Ability to multitask and remain composed during peak service hours.
• Detail-oriented with high standards for cleanliness and service.
• Flexible with schedules including weekends, evenings, and public holidays.

Responsibilities

• Lead FOH operations during service hours, ensuring smooth and efficient flow.
• Maintain a high level of guest satisfaction through attentive, refined service.
• Support recruitment, onboarding, and training of service staff.
• Manage floor team rosters, punctuality and grooming standards.
• Uphold SOPs for service, wine presentation, food delivery, and guest interaction.
• Handle guest feedback and resolve service issues promptly and professionally.
• Collaborate with kitchen, bar, and retail teams for seamless communication.
• Support inventory checks, wine list updates, and POS accuracy.
• Ensure compliance with hygiene, safety, and licensing regulations.

Skills

Leadership

Interpersonal Skills

Multitasking

Attention to Detail

Job description

Job Overview:

Le Clos is seeking an experienced and passionate FOH Supervisor to lead and elevate daily service operations. You will oversee floor service, support team training, ensure guest experiences, and uphold Le Clos standards of excellence in hospitality and wine service.

Key Responsibilities:

• Lead FOH operations during service hours, ensuring smooth and efficient flow
• Maintain a high level of guest satisfaction through attentive, refined service
• Support recruitment, onboarding, and training of service staff
• Manage floor team rosters, punctuality, and grooming standards
• Uphold SOPs for service, wine presentation, food delivery, and guest interaction
• Handle guest feedback and resolve service issues promptly and professionally
• Collaborate with kitchen, bar, and retail teams for seamless communication
• Support inventory checks, wine list updates, and POS accuracy
• Ensure compliance with hygiene, safety, and licensing regulations

Requirements:

• Excellent leadership and interpersonal skills
• Ability to multitask and remain composed during peak service hours
• Detail-oriented with high standards for cleanliness and service
• Flexible with schedules, including weekends, evenings, and public holidays