Supervisor Field Service

Vertiv; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading technology company in Singapore seeks an experienced professional to manage field activities, provide technical support, and ensure compliance with safety standards. The ideal candidate will have at least 8 years of experience in thermal products and strong team management skills. Responsibilities include leading troubleshooting efforts, supporting team development, and maintaining client relationships. A commitment to customer satisfaction is essential.

Qualifications

• 8 years or above field experience with thermal products like CRAC and AHU.
• 3 years and above in managing a team of engineers.
• Strong written and oral communication skills.

Responsibilities

• Carry out Testing & Commissioning activities efficiently.
• Provide technical support and mentorship to field engineers.
• Lead troubleshooting activities with technical support.

Skills

Field experience with thermal products

Team management

Technical knowledge in data centre

Operations management

Business acumen

Communication skills

Relationship management

Self-motivated

Action-oriented

Time management

Job description

Field Activities

• Carry outTesting & Commissioning, Preventive Maintenance and Time & Material activities in a professional, efficient manner, and achieve a high level of service to our clients within the restraints of time, expense and profitability.
• Provide technical support and mentorship to field engineers and work closely with technical Support team to address product issues.
• Participate and lead the troubleshooting activities together with technical support team, field engineers and third-party vendors.
• Author Method of Statement, Risk Assessment, Site Acceptance Test procedures and Incident Reports.

Safety

• Take all necessary steps to ensure OH&S requirements are adhered to.
• Ensure adequate PPE, tools and calibrated instruments is provided to team engineers.
• Report all incidents on time

Team Management

• Support the Service Operations Manager and Thermal Team Manager in planning, scheduling and organizing departmental matters.
• Participate and contribute to the training, supervision, appraisal, motivation and development of the team engineers for continual improvement and optimized performance.
• Ensure job debriefing is promptly done by team engineers and team OKR is continuously monitored and met.
• Work hand-in-hand with project management team to assign resources for testing & commissioning activities.

Client Management

• Maintain proper levels of relationships between the Company and our customers, by ensuring all complaints are reported promptly so that remedial action can be taken.
• Ensure that a level of competence is maintained to adequately handle the degree of technology required by application to training available and personal updating.
• At all times ensure that company vehicle, personal dress and appearance are presentable within the restraints of the work to be carried out, the Company policy is well understood, and that Company business is carried out in an efficient and professional manner.

Requirements:

• 8 years or above field experience with thermal products like CRAC, AHU, Thermal Wall etc, preferably in data centre environment.
• 3 years and above in managing team of engineers.
• Good technical knowledge in data centre/M&E/critical environment
• Good understanding in operations management.
• Strong business acumen with high level of commitment to meet and exceed customer satisfaction and demands
• Good written, oral communication and presentation skills, with experience working with people across different culture and background
• Good relationship building and management skillswith the ability to foster long-term relationships (with internal teams, external partners)
• Self-motivated and work on own initiative; good team player
• Action- and results-orientated with a passion for success
• Aggressive in planning for and achieving targets
• Good time management skills.