Supervisor | Esora

ESORA PTE. LTD.; Singapore; On-site; SGD 35,000 - 55,000; Full time

Job summary

A fine dining restaurant in Singapore is seeking a motivated service leader to oversee operations and enhance guest experiences. Key responsibilities include leading service teams, fostering guest relationships, and upholding high service standards. Ideal candidates will possess strong communication skills and a proactive approach to problem-solving. Join a supportive environment that values individual growth and recognizes excellence with competitive benefits and incentives.

Benefits

Medical and insurance coverage

Employee dining discounts

Sabbaticals for long service

Qualifications

• Strong communication skills to engage with guests.
• Ability to lead and maintain high service standards.
• Experience in a hospitality or restaurant environment.

Responsibilities

• Lead service operations and manage guest interactions.
• Ensure high satisfaction levels through proactive service.
• Conduct basic training for new staff and uphold SOPs.

Skills

Customer service excellence

Extensive product knowledge

Relationship building

Proactive problem-solving

Job description

Esora is a one Michelin starred, Japanese Kappou fine dining restaurant, guided by an affinity with nature. Esora emphasises on meticulous attention to detail, delivering meaningful interactions to our guests.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

The work we do translates into lasting memories and moments that shape our guests’ experience of the city. You will be directly involved in Making Our City More Lovable, through everyday opportunities for intentional hospitality.

You’ll be in-charge of:

• Leading service operations
• Building and maintaining relationships with guests
• Order taking and menu description
• Up-selling products based on your extensive product knowledge
• Assuring outlet setup is complete and walkthrough is done before shift
• Maintaining guest satisfaction levels by being proactive in service/bar operations
• Improving procedures and systems
• Conducting basic training and ensure SOPs are adhered to

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.

https://www.lobehold.com/playbook

https://instagram.com/tlbg.openarms

Should your application progress to the next stage, we will be in contact to arrange for an interview.