Students Support Executive (School / Education)

EI STUDY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading educational institution in Singapore is seeking a proactive Student Support & Marketing Executive. This role involves ensuring a smooth experience for students and supporting school marketing initiatives. The ideal candidate has 2–3 years of relevant experience, strong communication skills, and proficiency in Microsoft Office. A cheerful attitude and ability to work in a team are essential. Join us to make a meaningful impact in student engagement and marketing efforts.

Qualifications

• 2–3 years of relevant experience, preferably in the education industry.
• Ability to work independently and as part of a team.
• Knowledge or experience in marketing will be an added advantage.

Responsibilities

• Respond to enquiries from prospective students and families.
• Assist with all student admissions processes.
• Maintain accurate records in student files.
• Coordinate with internal departments for student onboarding.
• Work with Finance on student fee matters.
• Conduct surveys and prepare reports for analysis.
• Participate in school events and committees.

Skills

Strong organizational skills

Interpersonal skills

Proficient in Microsoft Office

Excellent verbal communication

Excellent written communication

Education

Bachelor's degree or diploma in a relevant field

Job description

As a member of our team, you’ll play a vital role in delivering exceptional service to students and families, while contributing to impactful marketing efforts that expand our global reach. EI Study seeking a proactive and detail-oriented Student Support & Marketing Executive to join our team. This role is integral in ensuring a smooth experience for prospective and current students, while also supporting the school’s marketing and promotional initiatives. The ideal candidate is a team player who thrives in a dynamic environment, demonstrates strong communication skills, and is passionate about both student engagement and school marketing strategies.

Key Responsibilities

Student Support

• Respond to all enquiries (email, telephone, and walk-ins), providing relevant information and guidance to prospective students and their families.
• Assist the Manager with all student admissions processes, including contracts, student pass applications, insurance coverage, and other administrative tasks.
• Maintain accurate and up-to-date records in student files and admissions databases for management review.
• Coordinate with internal departments to facilitate smooth student transfers and onboarding.
• Work closely with Finance on student fee matters, such as tuition payments and agent commissions, ensuring compliance with procedures.
• Conduct surveys to gather student feedback, collate results, and prepare reports for analysis.
• Participate in school events, committees, and provide support where required in enhancing the overall studentexperience.

Marketing

• Plan and coordinate school tours for prospective students and parents, including scheduling, staff liaison, and on-site arrangements.
• Support the development and implementation of marketing strategies to promote the school, including agent coordination and partnership outreach.
• Prepare slides, presentations, and seminar materials for marketing events.
• Create brochures and other marketing materials, ensuring alignment with the school’s brand and seeking necessary approvals.
• Organise and participate in local and overseas marketing events, including open houses, roadshows, and school promotions in collaboration with agents, parents, and internal teams.

Requirements

• 2–3 years of relevant experience, preferably in the education industry.
• Bachelor's degree or diploma in a relevant field.
• Strong organizational and interpersonal skills with a cheerful and positive attitude.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Excellent written and spoken communication skills.
• Knowledge or experience in marketing will be an added advantage.

Application Method

Interested applicants are invited to apply by completing the form at the following link and uploading their CV:

To apply, please complete the form here: https://forms.gle/j6d8ngFCpktSrEDJ6

Only shortlisted candidates will be notified.