Student Wellbeing Operations Lead

Nanyang Technological University Singapore; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

Nanyang Technological University Singapore is seeking a Senior Executive for its University Counselling Centre. This role is crucial for managing counselling services, coordinating case assignments, and maintaining a positive atmosphere for students. Responsibilities include overseeing daily operations, data compilation, and providing administrative support.

The ideal candidate should have a diploma or degree in psychology, counselling, or related fields along with relevant administrative experience. Strong organisational, communication, and IT skills are essential.

Qualifications

• Minimum of a diploma with at least 3 years of relevant work experience.
• 1-3 years of experience in an administrative role in educational or mental health settings.
• Experience in data collection, analysis and reporting.

Responsibilities

• Respond to student and stakeholder enquiries promptly and professionally.
• Assign cases to mental health practitioners efficiently.
• Manage front-facing reception and coordinate logistics for workshops.

Skills

Organisational skills

Time-management skills

Interpersonal skills

Communication skills

Problem-solving skills

IT skills (Microsoft 365)

Education

Good diploma or degree in relevant fields

Tools

Appointment booking systems

Case-management systems

Job description

Senior Executive

The Senior Executive at the University Counselling Centre (UCC) plays a pivotal role in ensuring the efficient and effective functioning of the centre. This role exists to support the administration and management of professional counselling/psychological services and resources at UCC.

Senior Executive

The Senior Executive at the University Counselling Centre (UCC) plays a pivotal role in ensuring the efficient and effective functioning of the centre. This role exists to support the administration and management of professional counselling/psychological services and resources at UCC.

It serves to coordinate mental health practitioners’ case assignments, collect and compile data and reports, and execute the day-to-day operations of the centre.

The role also serves as the initial point of contact for students seeking counselling/psychological services, creating a welcoming and supportive atmosphere while also ensuring that counselling/psychological services are organised, data-driven and aligned to promoting student wellbeing.

Key Responsibilities

Client Service

• Respond promptly and professionally to student and stakeholder enquiries via phone, email or in-person visits.
• Provide accurate information about counselling/psychological services and appointment scheduling.
• Maintain a positive and welcoming atmosphere at the front desk.
  
  

Case Assignment Coordination

• Assign cases to mental health practitioners efficiently and in a timely manner based on availability and need.
  
  

Reception and Operations

• Manage the front-facing reception, including scheduling appointments and maintaining calendars.
• Coordinate logistics for workshops, seminars and events hosted by UCC/University Wellbeing Office (UWO).
• Manage UCC daily operations smoothly and efficiently.
  
  

Administrative Support

• Monitor and manage UCC’s facilities and equipment to ensure proper maintenance and address any issues or repairs related to facilities and equipment.
• Support the implementation and maintenance of technology solutions and software applications to enhance operational efficiency and data management.
• Assist with administrative tasks such as managing supplies and budgeting.
  
  

Data Compilation and Analysis

• Gather and compile data related to counselling/psychological sessions, student demographics and feedback.
• Assist in analysing data to identify trends, generate regular reports, and make recommendations for service enhancement.
  
  

Requirements

• Minimum qualification of a good diploma with at least 3 years of relevant work experience, or a degree from a recognised university. Preferred fields include psychology, counselling, social work, education, or other related disciplines.
• 1-3 years of experience working in an administrative role in an educational, mental health or social service setting.
• Experience in data collection, analysis, and reporting is valuable.
• Possess effective organisation and time management skills
• Possess strong problem-solving skills
• Possess good interpersonal and communication skills
• Proficient in IT skills (e.g. Microsoft 365, use of Apps, appointment booking systems, case management systems)
  
  

We regret that only shortlisted candidates will be notified.


Hiring Institution: NTU