Student Support Coordinator

HWA INTERNATIONAL SCHOOL PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent educational institution in Singapore is seeking a dedicated individual for the roles of Student Support and Marketing. The position involves responding to inquiries, assisting with student admissions, and marketing the school's offerings. The ideal candidate should have 2-3 years of experience in the educational industry, relevant qualifications, and proficiency in Microsoft Office. Join a dynamic team and contribute to student success and school promotion.

Qualifications

• 2-3 years of work experience in the educational industry.
• Proficiency with Microsoft Office is a must.
• Good written and spoken communication skills.

Responsibilities

• Respond to inquiries providing advice to prospective parents.
• Assist with student admissions and applications.
• Maintain the admission database for management review.
• Collaborate to conduct student surveys and reports.

Skills

Team player

Positive attitude

Independent work

Organisational skills

Interpersonal skills

Marketing knowledge

Education

Bachelor’s degree or diploma in a relevant field

Tools

Microsoft Office

Job description

Student Support

• Respond to all enquiries (email, telephone and walk in) providing advice when necessary to prospective parents, ensure that the school provides all applicants with the relevant and accurate information;
• Assist the Manager with all matters relating to student admissions, including student contract, student pass application, insurance coverage, etc;
• Keep prospective pupil files up-to-date;
• Work with internal departments to ensure the smooth transition of student transfer;
• Responsible for maintaining the admission database for the school management review;
• Work closely with Finance on all matters pertaining to the fee payment, such as student tuition fee, agent commission, etc and ensure the correct procedure is followed;
• Collaborate with the team to conduct student surveys, collate data and produce a report for trend analysis.
• Participate in the school committees and events as and when required;
• Any other duties commensurate with the nature of the job, as determined by the school.

Marketing

• Plan and organise all the school tours by prospective parents, including staff liaison and all related matters;
• Negotiate contracts with agent and to promote and market the school, establish distribution networks and develop distribution strategies;
• Produce slides and seminar materials for marketing events;
• Produce brochures and marketing materials for management approval;
• Organise, coordinate and participate in local/overseas promotional activities and open house, work with internal school departments, agents, parents to market products and services.

Requirements

• 2-3 years of work experience in the educational industry;
• Bachelor’s degree or diploma in a relevant field;
• Team player with positive, cheerful, helpful work attitude and initiative;
• Capable of independent and committed effort, with good organisation & interpersonal skills;
• Proficiency with Microsoft Office is a must;
• Possess good written and spoken communication skills;
• Marketing knowledge will be an advantage.