Student Services & Programs Coordinator

Shanghai BSF Human Resources Co., Ltd; Singapore; On-site; SGD 45,000 - 70,000; Full time

Job summary

Shanghai BSF Human Resources Co., Ltd is seeking an Academic and Student Affairs Coordinator for Singapore to support students' learning journeys and coordinate across academic and support teams. The role oversees onboarding, maintains precise student records, and promotes clear communication with educators, consultants, and learners to boost satisfaction and retention.

Candidates must be legally eligible to work in Singapore, have at least 3 years in academic operations, be bilingual in Chinese

Qualifications

• Legally eligible to work in Singapore (Singapore Citizen or Permanent Resident).
• At least 3 years of work experience in academic operations or student management in an educational institution.
• Excellent communication skills, with clear and logical expression, and a strong sense of responsibility.
• Proficient in both Chinese and English, and capable of communicating effectively in a bilingual work environment.

Responsibilities

• Provide high-quality student support by addressing learning-related problems and facilitating coordination between product teams and academic departments.
• Oversee the onboarding process for new students, keep precise student records, and promote effective communication with relevant stakeholders.
• Track students academic progress and offer personalized learning guidance to boost course renewal rates and student referrals.
• Arrange and supervise students learning schedulesincluding course planning and adjustmentsand ensure proper tracking of course usage.
• Manage administrative tasks associated with students learning processes, including process support, coordination, and handling of student complaints.
• Take part in departmental training sessions and assessment activities, and provide timely feedback as required.

Skills

Student support

Onboarding

Academic operations

Bilingual Chinese/English

Job description

Shanghai BSF Human Resources Co., Ltd is seeking an Academic and Student Affairs Coordinator for Singapore to support students' learning journeys and coordinate across academic and support teams. The role oversees onboarding, maintains precise student records, and promotes clear communication with educators, consultants, and learners to boost satisfaction and retention.

Candidates must be legally eligible to work in Singapore, have at least 3 years in academic operations, be bilingual in Chinese