STUDENT MANAGEMENT EXECUTIVE

AMITY GLOBAL INSTITUTE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An educational institution in Singapore seeks a dedicated individual to manage student attendance, maintain personal files, and handle student inquiries. Candidate must have strong communication skills and a minimum of 2 years of experience in educational administration. This role emphasizes customer service and collaboration with staff to support students effectively.

Qualifications

• Experience in educational administration or a similar field is required.
• Strong organizational skills for maintaining student records.
• Ability to provide pastoral care and support.

Responsibilities

• Monitor and record student attendance daily.
• Maintain and update student personal files accurately.
• Respond to student inquiries effectively.
• Assist in organizing student affairs activities.

Skills

Verbal communication

Written communication

Teamwork

Customer service

Job description

Job Description

Student Attendance

• Monitor and record student attendance daily using the biometric thumbprint system and other tools.
• Identify students with low attendance and issue formal warning letters in accordance with institutional policies.
• Take appropriate follow‑up actions to address and rectify attendance issues.
• Contact students who have been absent to remind them of their responsibilities, using email or phone calls as necessary.
• Conduct periodic visits to classes to ensure that students are attending as expected and address any attendance‑related concerns.
• Offer guidance and counseling services to students, addressing their academic and personal concerns.
• Work with administrative staff to ensure that attendance records are integrated with other student records and systems.

Student Personal Files

• Maintain and update student personal files (p‑files) with accurate and current information, including personal details, academic progress, and any other relevant records.
• Ensure accurate entry of new data and timely updates to existing records to reflect changes in student status or information.
• Organize and categorize student files systematically for easy retrieval and efficient management.
• Prepare necessary documents related to student records, including transcripts, enrollment confirmations, and certificates, in a timely manner.

Student Inquiry

• Carefully listen to and understand the nature and specifics of student inquiries.
• Provide clear, accurate, and concise responses to student inquiries, ensuring that information is easily understood.
• Evaluate the effectiveness of support provided and make necessary adjustments to better meet student needs.
• Provide pastoral care and support to students, addressing personal and academic concerns.
• Assist in organizing and coordinating student affairs activities, such as orientation programs, workshops, and social events.
• Address and manage any other operational matters related to student services and administrative functions.

Selection Criteria

• Strong verbal and written communication skills
• Ability to work in groups
• Customer Centric
• Minimum 2 years of working experience in educational administration or any industry