Student Enrolment & Customer Experience Officer

CRESTAR EDUCATION GROUP PTE. LTD.; Singapore; On-site; SGD 28,000 - 50,000; Full time

Job summary

CRESTAR EDUCATION GROUP PTE. LTD. is seeking a Customer Service Officer to support the School Head with daily operations, combining customer service, enrolment administration, cashier duties and general school tasks.

The role requires strong interpersonal skills, a proactive, organised mindset, and the ability to handle both administrative and sales-related duties in a dynamic school environment.

Qualifications

• Sales or customer service experience is preferred.
• Strong interpersonal, communication, and customer service skills.
• Proficient in Microsoft Office applications.
• Organised, responsible, and attentive to detail.

Responsibilities

• Attend to enquiries from prospective students, students, parents, teachers, and other customers.
• Promote CLC courses and support enrolment activities to achieve enrolment targets.
• Conduct daily prospecting and follow up with prospective students.
• Handle customer feedback and complaints professionally.
• Conduct customer satisfaction surveys and maintain accurate records.
• Prepare enrolment and operational reports.
• Assist with area marketing activities and distribute flyers, brochures, course information, and other promotional materials.
• Assist in preparing in-house marketing and promotional materials.
• Follow up on outstanding payments and support sales-related activities.
• Perform cashier duties, including collecting and banking daily cash and cheques.
• Maintain accurate files, records, and student information in the SMS system.
• Handle the sale of textbooks and other stock items.
• Monitor stock levels and ensure proper stock records are maintained.
• Conduct daily checks to ensure the school premises are safe and clean.
• Monitor the condition of studios, equipment, and facilities.
• Maintain school notice boards and promotional displays.
• Assist in organising and participating in school activities.
• Provide general administrative and operational support as assigned.

Skills

Customer service

Interpersonal skills

Communication skills

Teamwork

Tools

Microsoft Office

Job description

CRESTAR EDUCATION GROUP PTE. LTD. is seeking a Customer Service Officer to support the School Head with daily operations, combining customer service, enrolment administration, cashier duties and general school tasks.

The role requires strong interpersonal skills, a proactive, organised mindset, and the ability to handle both administrative and sales-related duties in a dynamic school environment.