Student Care General Manager

LORNA WHISTON SCHOOLS PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

An educational institution in Singapore is seeking a capable individual to oversee the daily operations of a Student Care centre, ensuring the well-being of students. The role requires excellent communication skills and relevant management experience in childcare. Responsibilities include mentoring staff, liaising with parents, and acting as a brand ambassador. A Bachelor's degree in Education or a related field is required for this position.

Qualifications

• At least 2 years of relevant experience in managing a Student Care Centre, Childcare Centre, or Kindergarten.

Responsibilities

• Oversee daily operations of the Student Care centre.
• Ensure the safety and well-being of students.
• Mentor, lead, and motivate staff.
• Act as brand ambassador to present programmes to prospective parents.

Skills

Excellent communication skills

Multitasking ability

Education

Minimum Bachelor Degree in Education or PGCE

Job description

Overview

‘Transforming lives through learning’ is the company’s vision, a far-reaching statement that captures the transformative and life-changing experiences that we aim for our students and our staff to experience.

Responsibilities

• Oversee the daily operations of Lorna Whiston Student Care centre
• Ensure overall safety and well-being of students
• Liaise with HQ and parents with regards to student and Centre matters
• Mentor, lead and motivate staff in their work
• Ensure that programmes and activities are carried out as per set curriculum
• Plan for manpower and logistics
• Handle parent enquiries, and provide regular updates to parents regarding their children’s well-being and academic matters
• Ensure proper documentation and timely submission of applications and withdrawals of enrolment
• Handle fees payment and follow up on fees arrears
• Maintain updated records of students’ profile and finance matters
• Other related duties as assigned by the CEO and Head of Schools

Lorna Whiston Brand Ambassador

• To serve as a front-line representative to families and the external community, providing the best customer service during a customer’s initial admission and enrolment experience
• Act as brand ambassador and present LW’s programmes to prospective parents and students
• Know LW programmes’ unique-selling points and continuously learn new features of the various programmes; communicate LW’s ethos and programmes effectively
• Build relationships with key partners, affiliates and influencers in the communities locally

Qualifications and Experience

• At least 2 years of relevant experience in managing a Student Care Centre, Childcare Centre, or Kindergarten
• Minimum Bachelor Degree in Education, or in another field with a PGCE
• Possess excellent communication skills
• Meticulous and able to multi-task