Student Care Centre Manager

Kowabunga! Global Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Kowabunga! Global Pte Ltd in Singapore is seeking an experienced and compassionate Student Care Centre Manager to lead our Clementi West region centre, ensuring smooth daily operations and high-quality support for students.

You will champion a safe, inclusive environment and manage the team to deliver outstanding care. In this leadership role, you will develop policies, monitor quality, safeguard youth, and collaborate with families and partner organisations to provide well-rounded programs that

Qualifications

• Qualification in social work, childcare, education, disability support or related field.
• Experience in management or supervisory role within care, education or community services.
• Knowledge of safeguarding and duty of care regulations for youth.

Responsibilities

• Oversee overall management and operations of the student care centre.
• Manage, supervise and mentor care staff, including recruitment, training and performance.
• Develop and implement centre policies, procedures and best practices.
• Ensure provision of quality care tailored to students' needs; promote wellbeing and safety.
• Maintain a safe, clean, welcoming environment compliant with regulations.
• Manage budgets, resources and procurement for cost-effective operations.
• Build relationships with students, families, staff, partners and stakeholders.
• Monitor student progress and implement interventions or support plans.
• Maintain records and documentation in compliance with regulations.
• Lead quality assurance and respond to feedback to improve services.
• Represent the centre at community events and meetings.

Skills

Leadership

People management

Budget management

Recruitment & training

Compliance & safeguarding

Stakeholder engagement

Policy development

Communication

Inclusion & accessibility

Education

Social work / childcare qualification

Professional certification in education

Job description

About the role

We are seeking an experienced and compassionate Student Care Centre Manager to join our team in the Clementi West Region. This is a pivotal leadership position within our community services organisation, responsible for overseeing the day-to-day operations of a student care centre and ensuring the delivery of high-quality support services to students in our care. As Student Care Centre Manager, you will play a crucial role in creating a safe, nurturing and inclusive environment where students can thrive, whilst managing staff, resources and compliance with relevant regulations and policies.

Key responsibilities

• Oversee the overall management and operations of the student care centre, ensuring all activities run smoothly and efficiently
• Manage, supervise and mentor care staff, including recruitment, training, performance management and professional development
• Develop and implement centre policies, procedures and best practices aligned with organisational standards and regulatory requirements
• Ensure the provision of quality care services tailored to the individual needs of students, promoting their wellbeing, safety and development
• Maintain a safe, clean and welcoming environment that complies with health and safety regulations and duty of care standards
• Manage budgets, resources and procurement to ensure cost-effective operations and value for money
• Build and maintain positive relationships with students, families, staff, partner organisations and stakeholders
• Monitor student progress and implement appropriate interventions or support plans where needed
• Maintain comprehensive records and documentation in compliance with regulatory and organisational requirements
• Lead quality assurance initiatives and respond to feedback to continually improve service delivery
• Represent the centre at community events, meetings and forums as required

What we're looking for

• Relevant qualification or certification in social work, childcare, education, disability support or a related field
• Proven experience working in a management or supervisory capacity within a care, education or community services setting
• Strong knowledge of child safeguarding, duty of care, and relevant legislation governing care services for young people
• Excellent leadership and people management skills with the ability to motivate, support and develop a diverse team
• Demonstrated ability to manage budgets, resources and administrative responsibilities effectively
• Strong communication and interpersonal skills with the ability to engage positively with students, families and colleagues
• Problem-solving skills and the ability to make sound decisions in complex situations
• Commitment to inclusion, equality and supporting young people with additional needs or disabilities
• Experience with record-keeping systems and compliance documentation
• Current knowledge of best practice in student care, pastoral support and youth development
• Flexibility to work occasional evenings or weekends as required by the role