Student and Academic Services Officer (Academic Affairs)

Curtin Education Centre Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An educational institution in Singapore is seeking a Student and Academic Services Officer to provide comprehensive administrative support to enhance the academic experience for students and staff. This role focuses on student enrolment management, course planning, and academic staff support. Ideal candidates should demonstrate exceptional customer service skills, proficiency in Microsoft Office, and the ability to work effectively in a dynamic environment. Fresh graduates are encouraged to apply.

Qualifications

• Commitment to exceptional customer service to students and staff.
• Strong organizational and time management skills, ability to multitask.
• High attention to detail and focus on accuracy.
• Effective written and verbal communication skills.
• Ability to work collaboratively and independently.
• Ability to work collaboratively within a team as well as independently in a dynamic environment.

Responsibilities

• Maintain accurate student enrolment records and study plans.
• Assist in planning and publication of academic timetables.
• Support academic staff management and recruitment.
• Aid in responding to student inquiries and exam logistics.
• Conduct surveys and ensure academic compliance.
• Provide support for various academic initiatives and administrative duties.

Skills

Customer service

Organizational skills

Attention to detail

Effective communication

Microsoft Office proficiency

Team collaboration

Education

Bachelor’s degree

Tools

Student information systems

Customer relationship management tools

Job description

The Student and Academic Services Officer (Academic Services) is responsible for providing comprehensive administrative support and high-quality academic services to students, staff, and faculty members. The role will focus on student enrolment and study plans management, academic staff support, timetable planning and maintaining academic systems to ensure a smooth academic experience at the institution.

Key Responsibilities

• Student enrolments and study plans: Maintain accurate and up-to-date study plans and student enrolment records. Timely dissemination of course planners to students, assist with enrolments and academic advice, process enrolment variation requests, and monitor student progress.
• Course Planning & Delivery: Assist in planning and timely publication of academic timetables, manage student class registrations and enrolment, and support course delivery and quality management initiatives.
• Academic Staff Management: Administer sessional academic staff contracts, system access, and resources; support professional development and ensure CPE registration compliance. Facilitate the sourcing, recruitment, and onboarding of sessional academics and other teaching staff as required, ensuring they meet the standards set.
• Academic Support: Respond and assist with student inquiries, assist with exam logistics, prepare class schedules, and support faculty in the academic delivery process.
• Surveys & Compliance: Conduct surveys for academic staff and students, manage feedback, and ensure academic compliance with regulations.
• Ad-hoc & Administrative Tasks: Provide support for various academic initiatives and handle additional administrative duties as needed.

Qualifications

Essential

• Demonstrated commitment to delivering exceptional customer service to students and staff.
• Strong organisational and time management skills, with the ability to manage multiple tasks simultaneously.
• High attention to detail and a strong focus on accuracy.
• Effective communication skills, both written and verbal.
• Proficiency in Microsoft Office and experience with student information systems or customer relationship management tools.
• Ability to work collaboratively within a team as well as independently in a dynamic environment.

Desirable

• Bachelor’s degree.
• Experience in student administration or academic support within a higher education institution. Fresh graduates are welcome to apply.
• Experience in working with international students.
• Ability to adapt in a dynamic and past paced environment.