Strategy Consultant, Regional Operations

Shopee; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading e-commerce platform is seeking an Operations Strategy Analyst to enhance its platform usability and end-user experience. This role involves collaborating with senior management, managing projects, and utilizing data-driven insights to optimize operational processes. Ideal candidates will have 3-6 years of experience in strategy roles, strong stakeholder management skills, and a deep understanding of industry trends.

Qualifications

• 3 - 6 years of experience in strategy consulting or in-house strategy roles.
• Experience in working with data and developing reports.
• Excellent interpersonal and communication skills.

Responsibilities

• Work closely with senior management on Shopee App and Operations processes.
• Engage in project-based initiatives to improve e-commerce processes.
• Drive high-impact projects across operations-related verticals.

Skills

Stakeholder management

Data analysis

Project management

Communication

Job description

Shopee’s Regional Marketplace Operations department is constantly solving problems and introducing innovative solutions to improve platform usability and enhance end-user experience for our buyers, sellers, and partners.

Our teams sit at the core of our business and collaborate with various departments to manage end-to-end e-commerce processes and design scalable solutions to create impact across multiple markets. To do so, we deep dive into the fundamentals of each aspect and drive strategic initiatives to sharpen our policy, processes, and features for greater product and operational excellence.

• Work closely with senior management as an integral member of the team responsible for shaping our Shopee App and Operations processes through robust analysis and initiatives
• Engage in project-based initiatives aimed at identifying and implementing solutions to drive significant improvement in our ecommerce processes and experience
• Forge strong connections with local market commercial teams and regional stakeholders, using robust quantitative and qualitative analysis
• Continuously optimise strategies, designs, reporting, and planning processes
• Own and drive high-impact projects across operations-related verticals and workstreams

Requirements

• 3 - 6 years of experience in strategy consulting &/or in-house strategy roles, highly preferred
• Experience in working with data, drawing insights, developing reports, and devising practical data-driven solutions
• Excellent stakeholder management skills, demonstrating the ability to collaborate effectively across diverse markets and backgrounds
• In-depth knowledge of industry trends and market behavior
• Outstanding project management skills
• A deep understanding of management frameworks
• Excellent interpersonal and communication skills to present solutions and results at leadership level